Customer Service Administrator

4 days ago

Fareham, United Kingdom Ridown Group Full time

**Are you looking for an exciting part-time opportunity based in Whiteley?**

**Do you have experience with Microsoft Excel, Office and Teams?**

**Are you an effective communicator with a customer-centric mindset?**

CyberSentry are looking for a part-time Customer Service Administrator to join our small and dynamic team based in Whiteley. Ideally, you will have experience with Excel, as well as a strong administrative background. If you have an analytical and investigative mindset, we want to hear from you As a Customer Service Administrator, you will play a vital role in ensuring our customers receive outstanding support and satisfaction.

**The Details**:
Location - based in our modern office in Whiteley, near Fareham

Hours - 9:30am - 2:30pm Monday - Friday, (no weekend or bank holiday working)

Salary - £13,650 per annum

**In this role, you will**:

- Perform comparison and reconciliation of data in Excel - comparing reports across different platforms and flagging any issues
- Data entry, processing and analysis in Excel and across platforms
- Arrange refunds to customers if necessary
- Work precisely and confidentially with payment platforms - checking payments in and refunding any over-payments
- Update and maintain in-house management systems, ensuring information is accurate and accessible

It's not all work and no play in CyberSentry, we know how to have a good time Join us for quarterly events that range from epic karaoke battles to friendly bowling competitions, chef-catered BBQ's, or even a day at the exhilarating Goodwood races. And if that's not enough, our team lunches and Friday drinks at the on-site bar will keep your spirits high

**We can offer**:

- Opportunities for hybrid working
- Opportunities for progression, learning & career development
- Your birthday off
- Additional 'MyTime' leave, to start a little later, finish a little earlier, go for an appointment, whatever you choose
- Free gym membership and complimentary Myzone Switch heart rate monitor with team challenges & prizes
- Referral bonus
- Group-wide social events
- One-team, win-together culture
- Company pension
- Free parking
- Discounts on mobile phones and broadband

**To be successful, you will**:

- Have excellent communication skills - both written and verbal
- Have experience in customer service and administration and can demonstrate those skills
- Have a good working knowledge of Microsoft Office - including Word, Excel and Outlook
- Be able to set your own work priorities, managing your own time in order to meet deadlines
- Be confident in contacting customers with financial queries
- Have strong attention to detail
- Be happy working in a small team, with liaison across larger teams if needed
- Be flexible and able to adapt to process changes

CyberSentry's suite of solutions is powered by strong relationships with security technology leaders including McAfee and Lookout. Its systems protect mobile and desktop devices, and the organisations they are connected to, offering security and peace of mind through award-winning malware detection software, identity monitoring, ultra-secure VPN networks, and premium antivirus. Under the guidance of Ridown Group's senior team, the business has grown and evolved to offer a constantly evolving range of solutions, giving peace of mind to many thousands of business users.

**_
Take a look at our _**_Instagram_**_ to see what it's like to work in the Ridown Group_**

**Equal Opportunities**

**_

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