Medical Receptionist/administrator

6 days ago


Taunton, United Kingdom Quantock Vale Surgery Full time

Specific duties will include, but not be limited to, the following duties undertaken in accordance with practice protocols:

- Meeting, greeting and checking-in patients arriving for appointments.
- Processing electronic and paper documents coming into the surgery.
- Processing repeat prescription requests using the Practice Repeat Prescribing Protocol.
- Operating the internal messaging systems efficiently and completely.
- Meeting and greeting visitors to the practice and guiding them through the practice’s signing-in procedure.
- Updating the patient computer record with administrative details of patients e.g., Change of Address
- Processing requests for information from Doctors, Practice Nurses and Practice Manager.
- Making appointments through the computer-based appointments system, establishing and recording for the doctor/nurse a brief reason for the visit / home visit.
- Dealing with requests and queries raised by patients visiting the practice.
- Answering the telephone in a timely and appropriate manner.
- Contacting patients by telephone as required.
- Various housekeeping duties including assisting with deliveries, collections and keeping the reception area tidy.
- Other ad hoc tasks required to support the effective and efficient day-to-day running of the practice.

Work Remotely
- No

**Job Types**: Part-time, Permanent

**Salary**: £9.90-£10.20 per hour

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

COVID-19 considerations:
We are following NHS Guidance including wearing face masks in the building, social distancing, regular sanitizing of equipment and complying with current Government Covid-19 advice.

**Experience**:

- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: One location



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