Gp Medical Receptionist

6 months ago

Taunton, United Kingdom West Somerset Healthcare Full time

Job Summary To provide reception and administration duties for the practice, dealing with incoming enquiries by telephone and in person in a polite and efficient manner. As the central point of contact at our practice, our receptionists are required to give a positive and friendly welcome to patients, their families and carers, visitors and colleagues. Duties will include, but are not limited to greeting and directing patients, booking appointments, patient registration, liaising with external agencies such as secondary and community care providers, and conducting general administrative tasks for our practice team. Primary Responsibilities The following are the core responsibilities for the role.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. a. Maintain and monitor the practice appointment system. b.

Identify and book appointments and home visits in line with practice protocols. c. Process personal, telephone and e-requests for appointments. d.

Deal with angry and stressed people safely and appropriately as they present in person or by telephone. e. Answer incoming telephone calls, transferring or dealing with the callers request appropriately. f.

Understand how to prioritise patients in need of urgent medical attention who present to reception in person or by telephone and direct them appropriately. g. Deal with requests from patients and clinical team members for emergency calls, following protocols and dialling 999 as required. h.

Signpost patients to correct services. i. Process incoming and outgoing mail. j.

Initiating contact with and responding to, requests from patients, team members and external agencies. k. Liaising with external agencies such as hospitals and community services. l.

Photocopy documentation as required. m. Data entry of new and temporary registrations and relevant patient information as required. n.

Input data into the patient's healthcare records as necessary. o. Process requests for information including Subject Access Requests (SARs), insurance and solicitors' letters and DVLA forms, etc., to the administration team. p.

Advise patients of relevant charges for private services and accept payments in line with practice protocols. r. Support the prescription clerk team in the management of repeat prescriptions, staffing the prescription desk and ensuring requests are processed accurately and efficiently (once fully trained). s.

Maintain a clean, tidy and effective working area. t. Monitor and maintain the reception area. u.

Support all clinical staff with general tasks as requested. v. Assist with any other duties that may be required to ensure the smooth running of the practice. Secondary Responsibilities In addition to the primary responsibilities, the receptionist may be requested to: a.

Partake in Significant Event Analysis, as required. b. Participate in performance review and annual appraisal. c.

Support other reception and administrative staff, providing cover during staff absences. d. Complete opening and closing procedures in accordance with the duty rota and protocols. Generic Responsibilites All staff at West Somerset Healthcare have a duty to conform to the following: Equality, Diversity & Inclusion A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential.

Safety, Health, Environment and Fire (SHEF) The practice is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing, and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service.

Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality and Continuous Improvement To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it.

By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and sha

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