Clerical Assistant, Band 2- Trauma

8 months ago


Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances. - Provide efficient and courteous reception to all patients. - Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times. - Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g x-ray.
- Making appropriate follow ups, sending letters, or ensure patients has been correctly added to the follow up pending list. - Ensure all outcomes are departed. - Book support service e.g transport, interpreter for appointment. - Deal with telephone calls professionally and timely.
- Assist supervisor with on the job training for new staff - Complete all training in accordance with trust policy. - Good working knowledge of trust cancellation/DNA policy. - Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy.
- Any other duties as required commensurate with the grade.



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