Clinic Co-ordinator
3 weeks ago
Full time (37.5hours) Based at the Leicester General Hospital but cross site working will be required as and when needed.
Do you have good organisational skills?
Do you process excellent communication skills?
The General Surgery Admin team at UHL are looking for full-time clinic co-ordinators working Monday to Friday. There are 3 posts and they will be based at the Leicester General Hospital.
The post holder will need to be an excellent communicator with strong interpersonal skills who can acknowledge the pressures on the medical staff to ensure that patient pathways are delivered in a timely and efficient manner.
This is a varied and interesting role and you will be responsible for the flow of patients through the outpatients department and the preparation of medical notes, booking and cancelling of appointments. You will also be working very closely with the General Surgery consultants and nurse specialists.
Primary duties are to provide an administrative support to the CMG area, specifically supporting the General Surgery administration team.
The post holder will manage an agreed number of outpatient clinics for the Medical Team, liaising with patients, carers and staff at all levels.
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.
**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)
Booking Outpatient Appointments
- Register all paper or electronic (Choose and Book) referrals, date stamp and identify breech date against national and local waiting time targets.
- Chasing missing Choose and Book referral letters liaising with GPs
- To register all new referrals on HISS within 24 hours of receipt.
- Registration of tertiary referrals ensuring correct referral to treatment start date identified, in line with Trust process.
- To issue new hospital numbers to patients new to the UHL and compile new case notes with front sheet, labels and relevant inserts.
- To ensure all new patients are placed on a waiting list and appropriate partial booking letters are sent prior to their impending appointment keeping within breech guidelines and current Trust Policy.
- Monitor closely patient’s progress throughout the partial booking process ensuring the Waiting List Manager and Admin Manager are aware of any problems.
- Be responsible for liaising with Consultants as to the urgency of appointments and sending out appropriate letters.
- To receive appointment letters and take responsibility for liaising with Consultants as to the urgency of the appointment required.
- To arrange new appointments on the HISS system in line with the booking rules of the clinic, thus ensuring that all outpatients receive appropriate and timely appointments.
- To be responsible for the reduction or cancellation of clinics in liaison with medical staff, management team and the individual consultant guidelines.
- Adhere to the individual consultant guidelines for overbooking of clinics.
- Co-ordinate requests for appointments from wards, other hospitals and medical secretaries ensuring that each patient receives the appropriate follow up appointment.
- Identify Overseas Visitors according to Trust Policy, notifying the Planned Care Overseas Lead and the Waiting List Manager immediately.
- To ensure that ambulance transport is ordered for patients if necessary via the ambulance booking procedures, ensuring that timely and appropriate transport is provided for outpatient requirement.
- Provide a central point of enquiry for GP’s secretaries, health visitors, other hospitals, patients and their relatives.
- Ensure that all 2-week wait referrals are dealt with in a timely manner and any problems reported to the Admin Manager immediately.
Case Note Management
- To be responsible for the preparation of case notes for outp
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