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Programme Co-ordinator

4 months ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Are you looking for a new challenge? Then we might have just the job you’re looking for

The UHL Bowel Cancer Screening Centre began in February 2014, covering a population of almost 1 million people. As part of the national programme all men & women aged 56-74 are offered to take part in 2 yearly screening. This is being expanded over the next 3 years to cover all 50-74 year olds so our team is expanding to manage the additional workload.

You will need to be a good communicator, able to prioritise and manage your own workload, and work as a team to ensure the smooth running of the service. Training will be provided for use of the Bowel Cancer Screening IT system; however previous NHS admin experience is essential as the role includes use of other hospital based IT systems.

The post is based at Glenfield Hospital and shifts patterns are predominately Monday to Friday office hours, with 1 or 2 evenings per week as well as some weekend working.

Part time or full time hours considered.

We are looking for a motivated and flexible team player to join the admin team. The role is varied and involves patient contact, both face to face and on the telephone; preparing notes for clinics and procedure lists; booking of clinic and inpatient appointments; sitting reception for Bowel Screening clinics and Bowel Screening lists; and liaising with Specialist Nurses, Consultants & Nurse Endoscopists.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)

KEY RESULT AREAS

**The post holder is required to**:

- Participate in all aspects of the administration and clerical team working
- Participate in the management of BCS and Surveillance waiting lists
- Make appointments for BCS and Surveillance and follow up - outpatient & Daycase
- Receive and greet patients and visitors attending the service
- Answer, and take appropriate action to resolve inquires via telephone and face to face with patients, visitors and colleagues internal and external to the programme
- Undertake duties relating to case note preparation
- Assist in the maintenance of medical records in accordance with University Hospitals of Leicester (UHL) requirements
- Input and maintain accurate data on Open Exeter (BCS system), HISS patient administration system, Somerset (Cancer services pathway monitoring system) & GI Unisoft (endoscopy department patient management system)
- Communicate verbally and in writing with patients, regarding appointments / admission dates to attend the BCSP
- Work closely with the Team Leader & Assistant Programme Manager to identify adequate capacity to meet the demands of the service and take positive proactive action to rectify any short fall - escalating concerns in an appropriate manner

Patient/Customer Service

**The post holder must**:

- Demonstrate good customer care and professionalism in all aspects of the role
- Consistently demonstrate a pleasant and helpful manner in all interactions with patients, visitors and colleagues
- Participate in the delivery of a high quality service to all, within agreed time scales
- Wear smart clothing, in keeping with UHL dress code policy

Communication

**The post holder is required to**:

- Participate in the effective communication of accurate information both internal and external to the BCSP
- Liaise effectively and courteously with patients, visitors and colleagues - both internally and externally
- Report all information concisely to the appropriate individuals
- Ensure that written information is legible, accurate and comprehensive
- Comply with data protection act and maintain confidentiality of all information - managing it safely and securely

Teamwork

The post holder will work as part of the BCS Team and is r