Customer Services Information Guide
1 month ago
**Customer Services Information Guide needed in Swindon £10.42 per hr **PAYE - Reference: RQ747411**
This role will involve:
- To support the residents of Swindon in accessing the many services provided by the client. To deliver an evolving support service whereby we encourage and support customer to access information online; adopting a digital first approach.
- Understanding the customers’ needs and signposting to relevant support services either inside or outside of the client.
- Giving information on Services where it’s not available, escalating queries and requests for work to the relevant service area.
- To answer calls from customers, using our Call Centre technologies.
- To maintain customer service standards by answering customer’s telephone calls, being courteous, welcoming and professional at all times.
**This is a full time role on a temporary contract basis.**
**Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
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