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Customer Service Executive

1 month ago

Swindon, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products and services
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Up sell products and services to maximize sales opportunities
- Analyse customer feedback to identify areas for improvement and suggest solutions

**Skills**:

- Excellent phone etiquette and strong communication skills
- Ability to effectively communicate complex information to customers
- Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism

If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.

Pay: From £24,597.12 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Swindon: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 09/05/2024

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