Customer Service Executive

3 weeks ago

Swindon, United Kingdom The Business Generation Group Full time

The Business Generation Group (TBG Group) is a growing client contact business based in Wood Street in the heart of Old Town, Swindon. We work with both local SME’s and Multinational corporate businesses delivering B2B and B2C contact solutions via telephone and digital marketing.

Reporting to the Account Manager, the CUSTOMER SERVICE EXECUTIVE will service the work agreed between TBG Group and their clients by carrying out inbound and outbound telemarketing and other data related activities. You are responsible for meeting and achieving the agreed KPIs of the campaign you are given to work on.

Key responsibilities include making sure all conversations and outcomes are documented accurately, all results are reported, taking ownership of the work you produce, the time management of how it is accomplished, and every engagement made is professional and representing of TBG Group.

We have hugely varying Accounts that we supply Customer Contact Solutions for, incorporating both B2B and B2C.
- Having and leading conversations with our client’s prospects to gain business intelligence, generate leads or set appointments:

- Be a professional representative at, all times.
- Accurate and proportionately detailed note taking.
- Making any training needs known to senior staff.
- Taking ownership of the data you are working with and returned in the agreed format and timescales.

Complying with data protection and any other relevant legislation.

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Casual dress

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Swindon: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Inbound/Outbound Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: LB1

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