Customer Service Coordinator
4 weeks ago
The role: Customer Service Coordinator - 3 roles available
Location: Swindon, hybrid: 2 - 3 days in office.
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
At QA, our Customer Service Coordinators are all great listeners, excellent communicators and dedicated team-players. In this entry-level role you’ll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You’ll be the first point of contact and will provide high quality support and coordinate internal resources.
The role in more detail:
Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day.
You'll spend your busy day supporting our contracted customers by email and phone and guiding them through their booking journey – from finding the right course for them right through to making sure they enjoyed the session. You'll use our set of well-documented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response.
You will be providing quotes, making bookings, and supporting with general course queries – getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally.
Your great communication skills and spot-on attention to detail will wow the customer in each interaction.
On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team.
So, what do you need to be successful?
A passion for delivering great customer serviceProficiency with MS Office applicationsGreat free-typing skillsHappy to work to tight deadlinesBe adaptable and a quick learnerBe happy to work within a bustling office environment.What QA does:
At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today. We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
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