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Receptionist/clerical Administrator

3 months ago

London, United Kingdom 301 East Street Surgery Full time

**Job title** Receptionist/Clerical Administrator

**Line manager** Reception Manager and Practice Administrator

**Accountable to** Practice Manager

**Hours per week** Reception (2 days) Clerical Administrator (3 days)

The following are the core responsibilities of:
**RECEPTION**: To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

**CLERICAL ADMINISTRATOR**: Support the Practice Administrator and there may be, on occasion, a requirement to carry out other tasks as dictated by job needs. This will be dependent upon factors such as workload and staffing levels:

- Scan and summarise (code) clinical letters and ensure diagnoses and investigations are reflected accurately on a patient's medical record using DOCMAN and EMIS Web.
- Sending relevant documents to doctors which require their review (change in patient's medication, hospital results, etc.)
- Review new patients medical paper notes, summarising paper medical notes for new patients (Registration) and deducting patients that leave the practice (maintenance and GP Links) and send off patients notes to PCSE.
- Manage all forms and requests for information or reports or copies of patient records from insurance companies, solicitors, social services, DWP, patients or other agencies received at the Practice within agreed target times.
- eRS referral management.
- Management of stock, ordering, and maintaining practice inventory of equipment

In addition to the primary responsibilities, the Receptionist/Clerical Administrator may be requested to:
a. Partake in audit/call/recall as directed by Practice Manager

b. Support administrative staff, providing cover during staff absences

**About Us**

The Practice consist of 2 GP Partners,3 Salaried GPs, 1.5 Practice Nurses and experienced and supportive reception/admin team. We provide a high level of care to 7,100 patients.

301 East Street Surgery operates from a purpose built surgery completed in December 1994. Negotiations are taking place to join a new state of the art Health Centre at Thurlow Road, SE17 and the Practice is expected to move in Spring/Summer 2024.

We are a well-established Practice based in a vibrant and rapidly growing area of North Southwark in London with:

- EMIS Web / Docman / T-Quest/AccuRx
- Practice rated ‘Good’ by CQC
- Consistently high QOF achievement
- Fully engaged with our PCN, GP Federation and Southwark CCG
- Excellent transport links

**Mission statement**

Our purpose is to provide first class healthcare to our local population based on clinical need irrespective of their background. We aim to achieve this by developing and maintaining a happy sound practice which is responsive to people’s needs and expectations and which reflects whenever possible the latest advances in Primary Health Care.

**Generic responsibilities**

All staff at 301 East Street Surgery have a duty to conform to the following:
**Equality, Diversity and Inclusion**

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- Health and Safety at Work Act 1974,
- Environmental Protection Act 1990,
- Environment Act 1995,
- Fire Precautions (workplace) Regulations 1999
- Coronavirus Act 2020
- Other statutory legislation which may be brought to the post holder’s attention.

**Confidentiality**

The organisation is committed to maintaining an outstanding confide