Receptionist

7 months ago


London, United Kingdom Step Ahead Full time

**Receptionist**

**London - Belgravia**

**£27,000 per annum plus great benefits**

**Purpose**

The primary purpose of the Receptionist role is to ensure that Members and guests enjoy their experience at The Caledonian Club by consistently delivering exceptional service.

**Hours of Duty**

The Receptionist will work Monday to Sunday, five days out of seven, on a straight shift basis, totalling 40 hours per week. Flexibility is required, as paid overtime may be necessary during the week or at the weekend.

**Responsible To**

The Receptionist reports to the Reception Manager and is responsible for:
**Main Responsibilities**
- Always Adhering to Club Rules and Bye Laws.
- Ensuring compliance with Health and Safety legislation and Fire Policy.
- Maintaining personal appearance to Club standards.
- Greeting guests and facilitating check-in and check-out procedures.
- Maintaining a positive and friendly demeanour while assisting guests.
- Addressing guest inquiries and requests promptly and courteously.
- Handling phone calls and directing them appropriately.
- Managing guest bookings and reservations efficiently
- Keeping the workspace clean and organised
- Assisting with administrative and clerical tasks as required

**Person Specification**
- Previous experience in a similar role preferred.
- Excellent communication and interpersonal skills.
- Ability to maintain a professional demeanour in high-pressure situations.
- Strong attention to detail and organisational skills.
- Flexibility to work a variety of shifts, including evenings and weekends.
- Knowledge of Health and Safety legislation and procedures.
- Familiarity with administrative and clerical tasks.


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