![The Great British Card Company](https://media.trabajo.org/img/noimg.jpg)
Customer Care and Product Coordinator
3 weeks ago
The Great British Card Company (GBCC) is one of the UK’s largest independent greeting card publishers supplying customers including major charities, high street specialists, supermarkets, and garden centres both in the UK and via distributors overseas. We publish and sell in excess of 20 million cards every year, both all year round and seasonal, as well as supplying gift wrap, gift packaging and gift stationery. Operating out of our modern facilities near Gloucester we strive to make sure that we continue to have the best product assortment for our discerning customers.
We have an exciting opportunity to join our successful and growing team, providing proactive customer care, sales and production support within our charity division.
The Customer Care & Product Coordinator will work closely with Customers, Account Managers, the Product Development Manager and all other internal departments to ensure our customers products, and our own ranges are delivered on time and to agreed specification.
As well as working on the sales and customer care aspect the role involves managing the production of product into the business from one of our core partner UK suppliers assisted by the rest of the team.
The CS&PC will be a great communicator and be confident with all administration functions and proactive in the delivery of them. Always looking for answers and solutions you will make sure that you keep stakeholders informed, the product is right, costs are minimised and efficiencies are maximised and do your part to keep it on time and help manage a successful product launch leading to great sell through and repeat business.
This is a great opportunity for someone who relishes being an important part of a small team within a larger organisation helping facilitate design led product to charities who have high expectations and operate within very tight timelines.
If this sounds like you, we’d love to hear from you.
GBCC operates an equal opportunities policy to ensure that we do not discriminate on the grounds of gender, marital status, colour, race, religion, ethnic or national origin, age or disability when recruiting
**Salary**: £23,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stonehouse: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)
Work Location: In person
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