Customer Support Cell Leader

1 month ago


Stonehouse, United Kingdom ABB Full time

**Customer Support Cell Leader**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Coordinate the daily work of the customer care team, facilitating cover of other work areas including Imports, Shipping and Reception.

**Your responsibilities**:

- Coordination and execution of Order Entry
- Coordination and execution of LSU Progress calls and updates.
- Supports the Imports Team for holiday cover
- Supports the Shipping Team for holiday cover
- Coordinate support of Reception area on a Rota basis
- Enter Sales Orders onto SAP ensuring a calid Quotation. Work with the Planning Team to update Order Acknowledgement date in line with planned production schedule
- Have a basic understanding of the operations process, capacity, and delivery constraints of suppliers and site.
- Use the production schedules on SAP to communicate revised dates and highlight potential issues to our customers
- Ensure Customer orders are acknowledged on time and in line with factory and supply chain capacity.
- Robust utilization of Business Systems.
- Support and proactively interface with other Functions in order to receive accurate production output and shipping forecasts.
- Meet KPIs for the team
- Attend Tier Meeting as required

**Your background**:

- Effective verbal and written communication skills.
- A proactive thinker with attention to detail.
- Ability to change direction and handle multiple responsibilities and tasks on a regular basis.
- Knowledge and high level user of Microsoft Office tools e.g. Excel, PowerPoint, Word, etc.
- Knowledge of SAP
- Strong organizational skills and attention to detail are required.
- Team attitude; eager to cooperate with others, has exceptional interpersonal-communication skills.
- Experience working within an ISO quality plan is an asset.

**More about us**:



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