Deskside Support Engineer
3 weeks ago
About the role
This is a full-time permanent position working Monday to Friday, 7.5-hours per day between the hours of 08:00 - 18:00.
Responsibilities will include:
- Incident management & resolution
- IMACDs - Installations, Moves, Additions, Changes and Deletions
- Provide onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
- Provide remote support to satellite sites
- Act as Smart hands and eyes
- Provide mobile device support
- Maintain and update existing network infrastructure
- Peripheral support
- Asset, Stock and Loaner equipment management
- Coordinate all Multi-Function Device (MFD) and network printer installs
- Instruct customers in the operation and maintenance of systems/equipment
- Provide Project services as and when required
- Act as a central point of contact for the customer
What we're looking for:
- Proven trouble shooting skills
- 4 + years previous experience in a similar role
- Support knowledge across Windows 10, O365, AD and SCCM
- Knowledge of administering Windows Share\File permissions
- Experience in mobile connectivity (E.g., Android/iPhone)
- Good time management and organisational skills
- Able to follow detailed instructions
- Excellent communicator both face-to-face & over the phone
- Must be able to deal productively with a high workload with mínimal supervision
- Willingness to travel
About you
**Experience**:
Desirable skills / qualifications:
- ServiceNow
- ITIL Certification / Awareness
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