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Service Support Assistant
3 weeks ago
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
To co-ordinate customer returns and workshop activities
This is a position with global grade15
Your responsibilities- Booking in of instruments returned for repair or calibration.
- Managing all communication with customers (enquiries, quotations, order acknowledgements etc)
- Developing and maintaining customer relationships and satisfaction with service solutions.
- Assist in the management of stock control.
- Raising of orders for external 3rd party repair/service work, products, spare parts etc.
- Proactive monitoring, prioritising & expediting of repairs &
- quotations.
- Management & review of repair pricing levels and margins.
- Supporting the regional delivery of the business balanced scorecard.
- Maximise the scope of the existing portfolio ensuring contract renewal is achieved when desired by the organisation.
- Responsible for Health & Safety activities and obligations within the responsible team.
- Ensure ethical behaviour in line with code of conduct.
- Manage the environmental risks associated with the team.
- Create the environment that allows all employees to develop and succeed.
- Generate reports as required by management.
- Creating & amending customer/supplier accounts & supporting the business in resolving account disputes
- Essential
- Good communication skills, flexible work ethic.
- Demonstrate excellent customer focus
- Good PC literacy with an understanding of MS Office software is essential.
- Desirable
- Knowledge of product portfolio or technical background
- SAP knowledge / experience.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
Work model: remote #LI-remote
Work model: hybrid #LI-hybrid
Work model: on site #LI-onsite
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