Field Service Engineer
3 weeks ago
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Field Service Engineer, responsible for the servicing, commissioning and calibration of analyser systems supported by ABB Measurement Products [including Advance Optima (CGA, ACF-NT,ACF5000), Gas Chromatographs, analysers) throughout the UK and occasionally overseas
Your responsibilities- Service engineers are required to visit client sites, usually alone, servicing and calibrating ABB & 3rd. party analyser systems.
- Analysers returned to the Stonehouse repair facility are evaluated and repaired by service engineers.
- Client training either at the Stonehouse training facility or onsite will be developed and conducted by the service engineers
- The ABB Measurement Products engineering group at Stonehouse also integrate analysers into systems with analyser shelters and sample systems. The service engineers are required to assist in check-outs at and follow the system to site for pre-commissioning and commissioning phases of the project.
- Technical and administrative reporting
- Client technical telephone support
- Required to work in a variety of domestic industries, offshore and occasionally overseas
- UK and foreign travel and working away from home will be required as a matter of routine
- When sufficiently experienced engineers will participate in a weekend callout rota. Approximately 1 in 6 to 1 in 8 weekends on call
- Ensure ethical behaviour in line with code of conduct
- Ability to work stand alone and work within a team
- Awareness and ability to operate to general Health & Safety Rules
- Commitment to self-development and continuous knowledge and skills improvement through formal and hands on training and development
- Maintain the expertise of the ABB service team through training, personal development, workshops, documentation and knowledge sharing
- Understanding of Customer Service principles and their effect on the business
- Integrate into the wider Country Service Team and other ABB business areas developing cross business opportunities
- To ensure compliance with Sustainability Processes, Quality Management System, Safety Procedures and Accountancy Policies
- Interact and work directly with customers at varying levels to meet their expectations of the Service product
- Ensure legal compliance for customers
- Responsive to customer requests
- Develop and maintain key customer relationships with the following: Project engineers, Front End sales, Account managers, Service Operations manager, Service Supervisor
- Develop ABB analyser product knowledge and experience
- Deliver excellent customer service
- Provide prompt and timely support to customer needs
- Qualified to a minimum HNC level in instrumentation or similar subject
- Experience of servicing in an industrial environment, on a variety of analyser systems
- Good customer and networking skills
- Good reporting skills
- Ability to work both as part of a team and in isolation
- Knowledge of analysers / ABB analysers would be an advantage
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
Work model: remote #LI-remote
Work model: hybrid #LI-hybrid
Work model: on site #LI-onsite
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