Support Desk Analyst

2 weeks ago

Stonehouse, United Kingdom G B Solutions Full time

**Support Desk Analyst**

**£26,000 - £32,000**

**Stonehouse**

Our innovative, thriving client, is seeking a Support Desk Analyst on a full time, permanent basis.

The appointed Support Desk Analyst will be joining a company that put its employees at the centre of its success.

The Support Desk Analyst will be the primary contact for technical support. Daily tasks include configuring, installing, and troubleshooting a variety of hardware, and software solutions.

**Responsibilities**:

- Resolve IT service issues against pre-agreed SLAs
- Ensure requests for assistance are responded to in a timely manner against pre-agreed SLAs
- Diagnose, analyse, document, and log support activities in the service desk ticketing system
- Use effective guided questioning techniques appropriate to the audience to understand issues reported
- Collaborate effectively with colleagues at all levels and with different operational roles across all departments of the business
- Liaise and collaborate with 3rd parties when appropriate
- Travel via provided pool or company car as required to support other local sites

**Skills/ Experience**:

- Previous experience within a customer service focused role
- Strong written and spoken communication skills
- Ability to communicate technical information to non-technical audiences
- Experience with telephone-based customer support
- Excellent organisational, prioritisation, and time management skills
- Valid full UK Driving License

**Benefits**:

- Christmas closure
- Life insurance
- Private medical insurance

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development.

We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.

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