Customer Support Coordinator

3 weeks ago


Motherwell, United Kingdom Secureshield Ltd Full time

We are currently recruiting for a Customer Support Coordinator, who will be based in our Motherwell Office.

The successful Customer Support Coordinator will be part of the Central Support Services Team responsible for delivering exceptional customer service to major accounts and smaller clients ensuring all service delivery KPI’s are met.

Main duties:

- You will be responsible for the daily scheduling of engineers for reactive callouts and maintenance visits, prioritising emergency calls and ensuring customers satisfaction every time.
- You will be responsible for ensuring all customer KPI’s are met and details are accurately updated and logged in our CRM database
- Support the build of monthly client reports detailing contract performance as well as identifying performance opportunities across the field service team.

**Experience**:

- Excellent Customer service Skills
- Excellent written and oral communication skills
- Excellent organisational skills, with an ability to manage, organise, and control your workload against competing deadlines within a demanding and ever-changing environment.
- Strong analytical and problem solving skills
- Flexible, team player and excellent attention to detail.

**Benefits**:

- We offer a competitive salary based on skillset & experience.
- Monday - Friday with an early finish on a Friday
- 25 Annual Holidays & 8 Statutory holidays
- Company pension
- Permanent position and immediate start available.

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SUPP



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