Customer Support Operative
1 month ago
**Customer Support Operative**
**Location - Motherwell, ML1 1RU**
**Hours - Monday - Friday, 8:00am to 5:00pm**
Are you dedicated to delivering great service and want to join a growing company that looks after its people? Have you got skills and experience in a customer support role with a customer focused mind-set, if so then we have got the role for you.
In this role you’ll be responsible for providing excellent customer service to both internal and external customers and clients.
As an Apleona Customer Support Operative, you will work within a support team environment and conduct a number of tasks to ensure the service delivery to the business is smooth and efficient.
As part of this role and not limited to, you will:
- Answer telephone calls handling from both internal / external customers, contractors, suppliers and other Apleona sections.
- Recording Work Requests and updates on the company/client systems.
- Liaising with customers, contractors, and suppliers where necessary and chase up works.
- Raise purchase orders to contractors.
- Various administration task as and when required.
- Strong written and verbal communication skills
- Experience and ability to demonstrate excellent customer service including call taking.
- Ability to use computers to a good level for word, excel and outlook.
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job. You may already have experience of working within a FM Support desk environment
You will work on 40 hours per week. You will have access to Apleona employee benefits that will be available to you as soon as you start. These include:
- Employee discounts via Perkbox
- Dental Insurance
- Cycle to work
- Access to a virtual GP
- Access to a health & wellbeing app
Apleona is an equal opportunities employer who deliver facilities management services to clients all over the UK and Ireland and with vacancies in your area this is a great time to join our teams.
No agencies please.
- Location Scotland
- Reference SELECTHR-VACANCY-11089
- Job Specification
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