Customer Support Supervisor

3 weeks ago


Motherwell, United Kingdom Apleona Full time

**Customer Support Supervisor**

**Location - Motherwell, ML1 1RU**

**Hours - Monday - Friday, 08:00am - 17:00pm**

Are you dedicated to delivering great service and want to join a growing company that looks after its people? Have you got skills and experience in a similar role with a customer focused mind-set? If so then we have got the role for you.

As Customer Support Supervisor, you will help lead a team of Customer Support Operatives and be responsible for providing excellent customer service to both internal and external customers and clients. Working within a support desk environment, you will be responsible for telephone call handling from both internal / external customers, contractors, suppliers and other Apleona sections.

In this role, you will coordinate the mobile engineering workforce to maximise productivity and efficiency; as well as recording work requests and updates on the company CAFM system and recording updates on client CAFM systems. We are looking for someone to embrace a collaborative learning culture with their team and the wider business.
- Strong written and verbal communication skills
- Supervisory experience
- Experience in Facilities Management
- Excellent customer service skills
- A one team approach
- Great time keeping
- Able to motivate others to do a good job
- Able to prioritise and ensure tasks are done efficiently
- Attention to detail and works accurately
- Good working knowledge of MS Word, Excel Outlook and PowerPoint

We’ll make sure that you have everything you need to do a great job. You will already have experience of working in a busy supervisory role, ideally gained within the property management sector, and a good understanding of legislation regarding property management and office services.

You will have access to Apleona employee benefits that will be available to you as soon as you start.

Apleona is an equal opportunities employer who deliver facilities management services to clients all over the UK and Ireland and with vacancies in your area this is a great time to join our teams.
- Location Scotland
- Reference SELECTHR-VACANCY-11324
- Job Specification



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