Customer Service Advisor

1 month ago

Motherwell, United Kingdom Ascensos Full time

**What we’re looking for**

Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable shopping experience for all customers.

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

**What to expect**:
Working at Ascensos you'll be on the front line of making this magic happen for every customer.

In this role, you will have the opportunity to utilise your passion for fashion and your excellent communication skills to provide personalised and engaging customer interactions.

You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.

**Typical shift patterns**: We are currently offering 3 different shift rotations.
- Monday to Friday (Backshift) 13:30-22:00
- Permanent Saturday and Sunday. Pick your 2 days off during the week and the days you do work during the week you choose your shift time.
- Monday to Sunday (Fully Flex) 08:00-22:00

**Please note.** This position is based at our site in Motherwell.

As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So, there’s no room for average.

Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.

**Your role can include, but isn’t limited to**:

- Ensuring all communication with our client’s customers are handled professionally and promptly.
- Recording details of customer comments on the database provided, leaving clear notes.
- Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
- Taking ownership of the customer experience by providing excellent service.
- Achieving the key targets set.
- Adhering to quality standards and ensuring consistency in all interactions.

**You**

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills
- Have a passion for fashion
- Excellent writing skills.
- Ability to build rapport and communicate helpfully.
- Enjoy a creative and hardworking office environment.
- Keyboard/Computing skills.
- Ability to research well and quickly.
- Fantastic questioning skills.
- Ability to work as part of a team.
- Enthusiasm and passion for completing tasks to the best of your ability.

**Join #theAteam**

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview

**The Benefits**
- Full training & support.
- Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
- Access to our Learning & Development Talent SPA.
- Health ins

  • Service Advisor

    5 days ago

    Motherwell, United Kingdom Pendragon Plc Full time

    Service Advisor Evans Halshaw Ford Motherwell Competitive salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans...

  • Automotive Service Advisor

    4 weeks ago

    Motherwell, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Motherwell £35k OTE** Mon - Fri and Saturday mornings on a rota Experienced Service Advisor Prestige Franchise Dealership £35K ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of...

  • Automotive Service Advisor

    4 weeks ago

    Motherwell, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Motherwell £35k OTE** Mon - Fri and Saturday mornings on a rota Experienced Service Advisor Prestige Franchise Dealership £35K ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of...

  • Fashion Customer Service Advisor

    1 month ago

    Motherwell, United Kingdom Ascensos Full time

    **What we’re looking for** Are you a fashion enthusiast who loves making people happy? Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you! Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable...

  • Fashion Customer Service Advisor

    4 weeks ago

    Motherwell, United Kingdom Ascensos Full time

    **What we’re looking for** Are you a fashion enthusiast who loves making people happy? Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you! Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable...

  • Service Advisor

    3 weeks ago

    Motherwell, North Lanarkshire, United Kingdom Pendragon PLC Full time

    Service Advisor Evans Halshaw Ford Motherwell Competitive salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Part Time

    4 weeks ago

    Motherwell, United Kingdom Ascensos Full time

    Are you a fashion enthusiast who loves making people happy? Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you! Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable shopping experience for all...

  • Regional Clinical Advisor

    7 days ago

    Motherwell, United Kingdom CareerBliss Full time

    The Company: Regional Clinical Advisor Leading international manufacturer of wound care a compression therapy solutions. Expanding business with ambitious growth plans. Cutting edge technology. Well respected business with excellent reputation for quality, service and delivery. The Role: Regional Clinical Advisor Providing clinical support and expertise to...

  • Customer Services Retention Advisor 1

    2 days ago

    Motherwell, United Kingdom Foundever Full time

    **Foundever**: At **Foundever**, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience. Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At...

  • Customer Service Advisor

    1 day ago

    Motherwell, United Kingdom A1 Jobs Ltd Full time

    A1 Jobs are currently recruiting for for experienced Customer Service assistant for our busy client in the Euro Central Area. Typical daily duties involve but are not limited to: - Answering incoming calls and making outbound calls relating to menswear orders - Hire & Retail - Investigate and resolve stock shortages issues to ensure all orders are...

  • Regional Clinical Advisor

    1 week ago

    Motherwell, United Kingdom On Target Recruitment Full time

    The Company: Regional Clinical Advisor Leading international manufacturer of wound care a compression therapy solutions. Expanding business with ambitious growth plans. Cutting edge technology. Well respected business with excellent reputation for quality, service and delivery. The Role: Regional Clinical Advisor Providing clinical support and expertise to...

  • Regional Clinical Advisor

    1 week ago

    Motherwell, United Kingdom On Target Recruitment Full time

    The Company: Regional Clinical Advisor Leading international manufacturer of wound care a compression therapy solutions. Expanding business with ambitious growth plans. Cutting edge technology. Well respected business with excellent reputation for quality, service and delivery. The Role: Regional Clinical Advisor Providing clinical support and expertise to...

  • Apprentice Parts Advisor

    4 weeks ago

    Motherwell, United Kingdom Peter Vardy Full time

    Vacancy details Job Title Apprentice Parts Advisor Contract type Full Time The Opportunity Apprentice Parts Advisor – CARZ Motherwell 40hrs per week Monday to Friday £13,312 (ANMW) Peter Vardy Ltd is a young, innovative, and fast paced, family run company – here to push boundaries to ensure we remain the best at...

  • Peak Customer Resolution Advisor 2023

    1 month ago

    Motherwell, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...

  • Customer Service Representative

    2 days ago

    Motherwell, United Kingdom North Lanarkshire Council Full time

    NLC 5 (£24, - £26,) Pro Rata North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit. Our first point of contact for many of our customer is the Customer Service Hub in which we have a vacancy for a Customer...

  • Customer Service Representative

    8 hours ago

    Motherwell, United Kingdom Courier Connections (Scotland) Ltd Full time

    Courier Connections Scotland (Part of the EFS Global Group) are a rapidly expanding pallet delivery company and to assist with this expansion we require a Customer Service Representative to work in our busy transport office. Hours are Monday to Friday 09:30 to 19:00 (with 30 min lunch break) Main duties of the role are To answer telephone calls dealing...

  • Hse Advisor

    4 weeks ago

    Motherwell, United Kingdom Volvo Group Full time

    United Kingdom **Position Description** **HSE Advisor** Our world is a world of change. - Our organization is built by people and great teamwork. We are a truly global company and we believe in the advantage of diversity and together we create a workplace that brings the best out of everyone. - We believe in a sustainable future and with the global...

  • Regional Clinical Advisor

    6 days ago

    Motherwell, United Kingdom On Target Recruitment Full time

    The Company: Regional Clinical Advisor Leading international manufacturer of wound care a compression therapy solutions. Expanding business with ambitious growth plans. Cutting edge technology. Well respected business with excellent reputation for quality, service and delivery click apply for full job details

  • Workforce Systems Advisor

    2 weeks ago

    Motherwell, United Kingdom North Lanarkshire Council Full time

    NLC 5 (£24, - £26,) Pro Rata We are looking for enthusiastic and motivated individuals who are customer focused and who will take pride in delivering excellent customer service to our stakeholders. Attention to detail is essential to join the Workforce Systems Team within our dynamic Employee Service Centre. Reporting to the Workforce Systems Senior...

  • Customer Service Administrator- Dutch speaking

    4 weeks ago

    Motherwell, United Kingdom Resideo Full time

    We are looking for a Dutch Customer Service Administrator with an additional language to join our support team at Resideo in Motherwell, Scotland. This is a full-time, hybrid position; currently working 2 days from home and 3 days on site.  Resideo is a world leader in the manufacturing of state-of-the-art security and smartphone electronic technology....