Customer Services Retention Advisor 1

2 weeks ago


Motherwell, United Kingdom Foundever Full time

**Foundever**:
At **Foundever**, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At **Foundever **we focus on you and, with your drive, look to **create your best moments.**

**The role**:
This is a telephone customer service-based role with **Foundever **and includes a sales-based outcome. **Sales through service**.

Your purpose will be to retain as many customers for **Virgin Media** as possible through tailoring broadband, TV and mobile phone packages to meet the customers’ lifestyle and needs. With the training given, you will be also leaning on your own drive to succeed. This success will be rewarded with an excellent commission structure. You will see a reward for every customer that you retain.

Basic pay **£10.50 per hour plus bonus**

You will see your income **Substantially increased **should you deliver excellent sales through very personal customer service. When you will exceed your KPIs, you will be driven and encouraged to over achieve. **Sales through customer service.**

If you **don’t have experience, don’t worry** We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary and we do operate in a call centre environment and work over 7 days, so will need to be flexible.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that **Foundever** was a highlight in your career.

**_We do operate in a call centre environment and work over 7 days. Our opening hours are_**:

- Monday - Friday 08:00 - 21:00
- Saturday and Sunday 08:00 - 18:00

**(please note you must be available to work on rotation across these opening hours)**

**What next**:
**Our Location**

Foundever, Building 10, Maxim Office Park, Motherwell, ML1 4WQ.

**Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.**

**Benefits**:

- Hybrid working
- Company pension
- On-site parking
- Wellness programme
- Casual dress code
- Commission pay
- Free parking

**Experience Target**:

- Call Center experience a plus



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