Booking Team Co-ordinator

3 weeks ago


Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

We are seeking a patient focused booking team co-ordinator to run the extremely busy Medicine Booking team.

You will monitor inbound and outbound calls, ensuring all tasks are completed competently and in a timely way.

You will be responsible for the smooth running of the department routinely checking worklists for referral back logs and clearing as required.

You will also need to be an exceptional communicator as most of the work required will be via the phone or on-line 'teams'

To manage the day to day running of the Medicine Booking Team.

Ensuring all patient referrals are booked in Turn.

Manage eRS system referrals for all Specialties.

Highlight when worklists on eRS are not being triaged in a timely fashion.

Maintain processes and understand the systems used regularly within the team.

We are a cheerful team used to working at pace, we work together to create an enjoyable working environment and everyone in the team is encouraged to participate with team development and activities. We pride ourselves on always putting the patient first and this is an important value that we all share within this team.

NHS Foundation Trust, our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three hospitals in Basingstoke, Winchester and Andover, as well as in the care we provide in the community. We provide medical and surgical services to a population of approximately 600,000 across Hampshire and parts of West Berkshire and specialist services to people across the UK and internationally.

For further information about this role please see the job description document attached.


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