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Business Administrator Apprenticeship

4 months ago

York, United Kingdom Planet Rail Ltd Full time

Planet Rail is an award-winning Tour Operator based close to the attractive market town of Easingwold just north of York. We specialise in tailor-made luxury rail holidays for customers worldwide. We are seeking an Apprentice Business Administrator to join our growing team and join the exciting and varied world of travel.

You must be confident and have an eye for detail within this customer-based role, working within our friendly team to help drive the business forward and create memorable holidays for our customers.

**Apprenticeship summary**

Handling the day-to-day administrative tasks relating to customer bookings and general office administration such as:

- Recording all new enquiries and keeping records up to date
- Maintaining the integrity and accuracy of the customer database
- Taking an initial holiday enquiry over the phone from a customer
- Assisting in preparing a quotation for the customer
- Making any relevant bookings with suppliers
- Adding booked customers to the Travel Trade Association insurance scheme
- Updating financial records
- Preparing and sending a written holiday booking confirmation to the customer
- Preparing the holiday documents (tickets, itinerary, rail information, maps etc.)
- Recording customer information for the independent review site Feefo and uploading this to the Feefo website
- Maintaining confidentiality in all aspects of customer, staff and company information
- Carrying out any other reasonable duties as required
- At all times follow the company processes and guidelines

**Desired Skills**

Good communication skills - written and verbal
Excellent attention to detail and accuracy
Team player yet able to work independently when required
Good keyboard skills
Flexibility and adaptability
Proficient in Microsoft packages

**Personal qualities**
- Good Communication Skills
- Demonstrate having worked well in a team
- A willingness to learn
- A good sense of humour
- A good listener and communicator both orally and written
- Some experience of travel in Europe and elsewhere
- A desire to forge a career in the travel industry
- Conscientious
- Willingness to learn new skills
- Interest in travel

**Benefits**
- Future prospects to travel abroad
- 25 days annual leave plus statutory holidays
- Employer pension contribution
- Friendly and social working environment
- Attractive office in a rural setting

**Future prospects**

This will be discussed with the Employer once the successful applicant has completed the apprenticeship.

**Things to consider**

Please check that you are able to get to Planet Rail. It is preferable if you can drive as we are based on the outskirts of Easingwold in North Yorkshire. There is a bus route from Easingwold and from York which passes close to our office.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £5.75 per hour

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- York, YO61 3FE: reliably commute or plan to relocate before starting work (required)

Work Location: One location