Business Partner

3 weeks ago

York, United Kingdom Inclusion Housing CIC Full time

Due to ongoing company growth, Inclusion Group is looking to recruit a Business Partner - Administration to join the business team at their head office in York. This is a great opportunity to work for an award-winning, dynamic and growing, not for profit group of companies. Inclusion are a group of companies developing, providing and funding health and social care housing for vulnerable adults across the UK.

**What we can offer**:

- 25 days annual leave, rising by 1 day for each year served to the maximum of 30 plus Bank Holidays.
- 9% Employer matched, contributory pension
- Life Cover - Three times salary
- Free onsite parking
- 35 hours per week
- Salary: circa. £25,000

**Key Relationships**
- External: Tenants, partner agencies, local community, local authority and health commissioners, other housing providers, contractors and other service providers.
- Internal: IH Board, Executive and staff teams

**Job Purpose -**
- The Business Partner - Administration role is part of the business administration service, to ensure effective systems, knowledge, customer and contract services across all areas of the company’s work. The team is the primary customer service contact point for tenants, partner agencies and wider stakeholder groups. The business administration team also provides support for all operational and central services activities. The purpose of the role is to provide business administration, analysis on the volume, cost and reasons for requested repairs, support and cover to the Admin Team Lead and systems support in the delivery of customer and business services; ensuring a customer focus approach to both external and internal stakeholders in addition to general administration to the business

**Specific Duties -**
- Provide real time repair analysis to monitor the volumes, reasons and costs of all repairs raised within the Business department.
- Using data analysis provide regular reporting on the repair trends against forecast and budget to internal stakeholders.
- Support delivery and development of action plans to support repairs service improvement, including co-ordination and liaison with contractors, schemes and internal stakeholders
- Support the Business Admin Team Lead in reviewing and responding to escalations within the business function
- Deputise for the Business Admin Team Lead
- To work as part of the administration team delivering a customer services response to tenants, partner agencies and other stakeholders either via phone calls or e mails.
- Deal with routine enquiries as the initial source of advice for tenants and other customers in most cases
- Liaise with contractors and agents to ensure services are delivered to customers and partners (e.g. repairs, landscaping and cleaning services)
- Provide high quality telephony, reception and switchboard services that consistently promote excellence to its customers

Business Administration
- To provide business administration support across all areas of the business, with a focus on operational delivery and support.
- Provide appropriate ‘team’ cover in the absence of other staff as reasonably requested
- Any other duties required in line with the role and level

Compliance and Systems Management
- Assist with the administration of the company’s databases, information systems through efficient operation, input and monitoring.
- Appropriate operation of IT systems to support all operational activities of the business.

**Other Duties**
- Manage personal workload and responding to changing priorities and personal objectives.
- Keep up to date with key legislative and policy changes within the sector.
- Implement and promote Inclusion’s Equality & Diversity Policy and Health & Safety Policy and related procedures.
- Any other related duties as assigned by the Business Admin Team Lead or Business Manager that are commensurate with the general level of responsibility of this post.
- To comply with Terms and Conditions of service.
- To comply with Company policies and procedures
- To undertake such other tasks as may be reasonably requested by the post holders’ direct manager.

**Knowledge and Experience**:
1. Experience of one or more of the following:

- Front line operational experience, working directly with residents/customers (a minimum of 1 year);
- Working in an Administration or similar role (a minimum of 1 year);
- Leadership / supervision experience

2. Evidence of training and continuing professional development.

3. Experience of using MS Reporting Services

4. Excellent numeracy

5. Excellent IT skills

6. Able to communicate effectively (verbally and in writing) to a range of audiences and influence them (including summarising complex issues simply)

7. Able to plan, organise and prioritise own workload to meet deadlines and targets

8. Awareness of the key challenges facing housing companies and their residents

**Skills and Abilities**:

- Customer service
- Call handling
- Complaint handling
- Administr

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