Reservations Coordinator
7 months ago
**Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - BBQ is happiness**
**Reservations Coordinator**:
Are you an experienced or aspiring Reservations Coordinator looking to share your passion for incredible guest experience alongside being commercially focused to drive restaurant bookings.
We love to 'grow our own' so recent internal promotions combined with our ongoing expansion means the door is now open, for Reservations Coordinators looking to develop new skills to join our evolving team.
**The Role**:
Guests
- Understanding guest needs
- Positive & professional attitude with guests at all times
- Objection & complaint handling - dealing with challenging guests, offering solutions
Restaurants
- Research & local knowledge gathering to understand each restaurant, build relationships with guests & drive the business
- Project management - new restaurant openings to maximise bookings, and peak trade booking cycles
General
- Creating, amending & confirming guest reservations/events
- Responding to all reservation enquiries to deliver the highest standard of customer service
- Uphold brand standards at all times
- Communicating with the restaurants on a daily basis
- Collaborative & open-minded approach to working alongside different departments; Marketing/Training/Ops/Finance
**Requirements of a successful Reservations Coordinator**:
- Natural talent, passion, professionalism and flair are all essential ingredients
- You should be flexible and adaptable in your approach to work
- Being reliable and punctual is essential
- Be able to respond well to pressure
- Be proactive & able to use your initiative
- Confident, organised & methodical, with a strong attention to detail
- Be an excellent team player
- Be able to communicate - verbally & written skills
- Be focused on delivering an outstanding guest experience
- Be flexible to work at the weekend & evenings
- Full driving license
So, if all of that sounds amazing to you and you want to come and be a Hickory's Smokehouse Reservations Co-ordinator, then click ‘**apply**’ now
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