Quality Coordinator

4 weeks ago


Warrington, United Kingdom City & Guilds Full time

**Quality Coordinator (Part time)**:
We are looking for an enthusiastic individual with excellent customer services and administration skills to join our Quality Team in Warrington. If you are from an administrative, operational or customer service background then great, but if you can see how your skills are transferrable, we will support you to fit into the role.

The appointment will be made on merit.

We're recruiting for a part-time Quality Coordinator to join our quality team managing a Qualifications Wales portfolio. You will join us at an exciting time as we embark upon a transformation of our team. Our Coordinators are the face of our quality team and help to deliver excellent customer service, integral to the overall risk management of our customers. You will coordinate external quality assurance processes and other operational responsibilities.

As we are a customer facing team, we need to operate within our working hours of 8.30 to 17.00 each weekday but we have a flexible team approach. Your office base will be at our Warrington hub (WA1 1 RG) within walking distance of Warrington Bank Quay Rail Station and Warrington Town Centre so you must be within commuting distance of this office 2.5 days a week with a pay rate of £13.79 per hour. The expected days will be Wednesday AM plus Thursday and Friday.

Following a successful 6-month probationary period, you may be able to adopt a degree of hybrid working (office and home-based working) however this will be dependent on business requirements.

We welcome applicants from all backgrounds as our diverse teams are full of different personalities and backgrounds, so this is a great opportunity for you to work alongside a team that will help you develop your career aspirations.

There may also be occasional travel required to other regional offices, most likely our Wakefield Hub or on customer visits (when you’re fully trained) but this will be planned in advance and expenses will be recovered.
- Business Unit
- Channel Partners
- Experience
- Experienced
- Salary
- £13.79 per hour
- Type of role
- Permanent
- Full-time or part-time
- Part-time
- Location - Country
- UK
- Location - City
- Warrington
- Closing date
- 28/04/2023
- Vacancy ref
- 7396
- Documents
- Role profile
(PDF, 161.95kb)

**About the role**

**About you**:
Your responsibilities will include:

- Delivering day-to-day operational responsibilities
- Driving continuous improvement
- Working collaboratively with your team which consists of Administrators, Quality Manager and Executives
- Building strong and effective relationships with key stakeholders both internal and external
- Processing data in spreadsheets, recording information etc.

You’ll be an excellent communicator who thrives on being organised, juggling multiple priorities, and working to challenging deadlines.

You will be confident making quality assurance and risk management decisions (don’t worrywe will train you on this to understand our regulatory and business requirements.)

You will be able to work at pace and you will be encouraged to ask questions and be empowered to challenge.

Though not essential, experience of using SAP and/or CRM systems would be a bonus.

**What We Offer**:
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, pro-rata holiday plus bank holidays and possibility to purchase more days, Private medical healthcare, Life Assurance, Group Income Protection, enhanced Company Pension and many other voluntary benefits.

In support of financial wellbeing, we offer our employees access to Imagine Nudge. This is a great tool and helps employees focus on different areas of their finances

Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing. We also provide access to a Group wide Employee Assistance Programme (EAP).

**Next Steps and How To Apply**:


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