Commercial Operations Administrator
6 months ago
**Description**:
We are currently looking for a Commercial Operations Administrator to join our team on a Fixed Term Contract.
The Commercial Operations Team is primarily responsible for:
- Managing the annual billing (annual entitlement) processes for customers to renew their software
- Maintaining accurate records of customers’ licences and support in our Microsoft Dynamics 365 CRM system
- Distributing software licences for SIMS and partner products, including upgrades, patches and licences.
**Key Responsibilities**:
Reporting to the Commercial Operations Team Leader, the individual will assist with planning and overseeing the SIMS annual entitlement process for schools/academies, Local Authorities that are billed centrally and the SIMS Support Units. The individual will:
- Work alongside the Commercial Operations Team Leader to assist with:
- Maintaining and cleansing the data within our Dynamics 365 CRM system and master records
- Drafting the annual entitlement pre-invoice statements and accompanying guides for each market area
- Processing the returned annual entitlement (SIMS Direct/LA/SSU/MAT Save) quotes on the Dynamics 365 CRM system Dashboard
- Working alongside our CRM development team to ensure that our processes run smoothly and efficiently
- Process self-billing claim backs and academy refunds for local authorities and SIMS Support Units
- Ensure that all customers are invoiced correctly on 1st March each year, including data checking and administer the distribution of invoices electronically
- Deal with licensing, support, annual entitlement and invoice enquiries from customers and colleagues, working closely alongside Finance/Credit control, Contracts, Sales and Third-Party providers where necessary
- Assist with customer online annual entitlement renewal portal queries to resolution, or escalate to appropriate support teams
- Maintain instruction manuals, suggest process improvements and assist with the planning and implementation of new processes
- Perform other duties as and when required to support the Commercial Operations Team and wider Commercial Department.
**Skills, Knowledge and Expertise**:
**Experience and Expertise**:
- Experience in an administrative role
- Experience of providing excellent customer service in a customer-facing role
- Excellent attention to detail
- IT literate and proficient in Microsoft Office, specifically Excel, Word and Outlook
- Strong written and spoken communication skills
- Ability to work effectively within a team; to be a team player with a positive attitude
- Strong communication with colleagues at all levels
- Excellent organisational skills and an ability to work to deadlines while managing a varied workload
- Confidence in the use of IT for business purposes
- Pro-active and forward thinking
- Demonstrates good numeracy and analytical skills
**Desirable Attributes**
- An understanding of the issues and factors affecting the UK education system
- Experience of Microsoft Dynamics 365 or a similar CRM system
- Experience of using SAP/Microsoft Business Central
- Experience of Data analysis, cleansing and reporting
**Key Relationships**
Commercial Operations Manager, Sales Enablement & Operations team, Sales, Contracts and Finance teams, Other departments within Education Software Solutions, Third-Party Software Providers
**About ParentPay Group**:
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.
-
Commercial Operations Administrator
6 months ago
Bedford, United Kingdom ParentPay Group Full time**Description**: We are currently looking for a Commercial Operations Administrator to join our team. The Commercial Operations Team is primarily responsible for: - Managing the annual billing (annual entitlement) processes for customers to renew their software - Maintaining accurate records of customers’ licences and support in our Microsoft Dynamics...
-
Commercial Insurance Policy Administrator
2 days ago
Bedford, Bedford, United Kingdom Stride Resource Management Ltd Full timeJob Overview">We are seeking an experienced Commercial Insurance Handler to join our team at Stride Resource Management Ltd in Bedford. The ideal candidate will have a strong background in insurance policy administration and excellent communication skills.">Key Responsibilities">To administer and process commercial insurance policies, ensuring all necessary...
-
Operations Administrator
6 months ago
Bedford, United Kingdom Raja Pack UK Full timeWe are Raja UK, an ambitious and innovative leader within the packaging supply industry and part of a large European group. At RAJA, our vision is crystal clear: we aim to be the go-to packaging and workplace supplier for businesses across the UK. Every department in our company is fuelled by the same mission—to ‘Do the Right Thing’. **To help...
-
Administrative Assistant
5 months ago
Bedford, United Kingdom Hunter Mason Full time**Job Title: Administrative Assistant** **Company**: A leading consultancy specialising in residential, educational, and commercial sectors, located in Bedford. Are you an organised, detail-oriented individual with a passion for administrative work? Join their team as an Administrative Assistant and be at the heart of a dynamic consultancy, contributing to...
-
Administrative Assistant
5 months ago
Bedford, United Kingdom Hunter Mason Full time**Job Title: Administrative Assistant** **Company**: A leading consultancy specialising in residential, educational, and commercial sectors, located in Bedford. Are you an organised, detail-oriented individual with a passion for administrative work? Join their team as an Administrative Assistant and be at the heart of a dynamic consultancy, contributing to...
-
People Operations Administrator
6 months ago
Bedford, United Kingdom Wootton Academy Trust Full timeRole Purpose: To support the People Operations team in delivering a professional service by providing high quality administrative support in relation to all aspects of the Employee life cycle, and across all Academies within the Trust. Working Relationships: The post holder will have contact with all staff from across the Trust but will closely work with the...
-
Emergency Operations Centre Administrator
6 months ago
Bedford, United Kingdom East of England Ambulance Service Trust Full timeAre you highly competent with admin, organised and have administrative experience? We are looking for an administrator to join our Emergency Operations Centre (EOC) in Bedford The role will involve working closely with another member of the administration team and the management team to support the department. Microsoft Office skills are essential, as is...
-
European Operations Administrator
5 months ago
Bedford, United Kingdom Simarco International Full timeSimarco is an established, award winning provider of international logistic and freight services, and we provide a wide range of tailored solutions for clients' throughout the UK, Europe and Globally across all Worldwide trade routes. At Simarco we understand that global trade and industry markets are continually changing and expanding to meet customer...
-
Junior Operations Administrator
6 months ago
Bedford, United Kingdom Simarco International Full timeSimarco is an established, award winning provider of international logistic and freight services, and we provide a wide range of tailored solutions for clients' throughout the UK, Europe and Globally across all Worldwide trade routes. At Simarco we understand that global trade and industry markets are continually changing and expanding to meet customer...
-
Office Administrator
4 weeks ago
Bedford, United Kingdom CV-Library Full timeOffice Administrator (Finance) £25,000-£32,000 + Progression + Unlimited Holiday + Training + Mon-Fri Bedford Are you an Office Administrator with a background in finance looking for a new role in a unique architectural design company with an amazing work environment offering the opportunity to grow and progress within the company as well as...
-
Emergency Operations Administrator
5 months ago
Bedford, United Kingdom East of England Ambulance Service Trust Full time**Available Roles**: 2 x Hemel 1 x Stevenage 1 x Watford A fantastic new vacancy has arisen across the above locations. We are recruiting experienced administrators to support the smooth running of our ambulance stations. In this critical role you will support the Operational Managers with their administration, in order to allow them greater capacity to...
-
Emergency Operations Administrator
5 months ago
Bedford, United Kingdom East of England Ambulance Service Trust Full time**Available Roles**: 2 x Watford 2 x Hemel A fantastic new vacancy has arisen across the above locations. We are recruiting experienced administrators to support the smooth running of our ambulance stations. In this critical role you will support the Operational Managers with their administration, in order to allow them greater capacity to carry out their...
-
Emergency Operations Administrator
6 months ago
Bedford, United Kingdom East of England Ambulance Service Trust Full time**Available Roles**: 2 x Longwater A fantastic new vacancy has arisen across the above location. We are recruiting experienced administrators to support the smooth running of our ambulance stations. In this critical role you will support the Operational Managers with their administration, in order to allow them greater capacity to carry out their broader...
-
Emergency Operations Administrator
5 months ago
Bedford, United Kingdom East of England Ambulance Service Trust Full time**Available Roles**: Norfolk and Waveney A fantastic new vacancy has arisen across all of our locations. We are recruiting experienced administrators to support the smooth running of our ambulance stations. In this critical role you will support the Operational Managers with their administration, in order to allow them greater capacity to carry out their...
-
Emergency Operations Administrator
6 months ago
Bedford, United Kingdom East of England Ambulance Service Trust Full time**Available Roles**: 1.5 x Colchester (37.5 Hours Per Week & 18.75 Hours per week) 0.5 x Clacton (18.75 Hours Per Week) A fantastic new vacancy has arisen across all of our locations. We are recruiting experienced administrators to support the smooth running of our ambulance stations. In this critical role you will support the Operational Managers with...
-
Operational Account Administrator
5 months ago
Bedford, United Kingdom BCA Full time**Job Title: Operational Account Administrator** **Location: Onsite, BCA Bedford, Kempston Hardwick** **Salary: £25,946 per annum** **Working Hours: 40 hours per week, Monday - Friday** **Job Status: Permanent** **Join the UK’s largest B2B used vehicle service** At BCA, we’re altogether, more. More than just your average vehicle remarketing...
-
People Operations
7 months ago
Bedford, United Kingdom Wootton Upper School & Arts College Full time**Role Purpose**: To support the People Operations team in delivering a professional service by providing high quality administrative support in relation to all aspects of the Employee life cycle, and across all Academies within the Trust. **Working Relationships**: The post holder will have contact with all staff from across the Trust but will closely work...
-
Emergency Operations Administrator
5 months ago
Bedford, United Kingdom East of England Ambulance Service Trust Full time**Available Roles**: 1 x Basildon A fantastic new vacancy has arisen across all of our locations. We are recruiting experienced administrators to support the smooth running of our ambulance stations. In this critical role you will support the Operational Managers with their administration, in order to allow them greater capacity to carry out their broader...
-
Administrator
6 months ago
Bedford, United Kingdom Brown & Co Full time**About the Firm** Brown&Co was formed in 1993 following a management buyout from Royal Life Estates. Since then, the firm has grown substantially and today we are a leading provider of agency, professional and consultancy services across the whole range of rural, commercial and residential property, agriculture and the environment. From an increasing...
-
Administrator
6 months ago
Bedford, United Kingdom Brown & Co Full time**About the Firm** Brown&Co was formed in 1993 following a management buyout from Royal Life Estates. Since then, the firm has grown substantially and today we are a leading provider of agency, professional and consultancy services across the whole range of rural, commercial and residential property, agriculture and the environment. From an increasing...