Junior Operations Administrator

3 weeks ago


Bedford, United Kingdom Simarco International Full time

Simarco is an established, award winning provider of international logistic and freight services, and we provide a wide range of tailored solutions for clients' throughout the UK, Europe and Globally across all Worldwide trade routes.

At Simarco we understand that global trade and industry markets are continually changing and expanding to meet customer needs. That's why our logistics, air, sea/ocean freight forwarding, road haulage & distribution and warehousing solutions are not only flexible but are tailored to meet clients' individual and ever-changing requirements.

**.**

**Position**:
**We are seeking a individual with a custmer service / administration background to join our operations department arranging the importation of customers goods via road freight.**
- Provide a valuable service in our operations department, to organise the safe, efficient, and cost-effective transportation of goods.
- Develop key service relationships with customers for an effective and efficient service.
- Develop effective relationships with overseas agents and suppliers.
- Ability to plan a European Groupage Trailer
- Responsible for the Profit/Loss on the service
- Ensure the delivery and or collection of goods across Europe.
- Book appropriate transport to meet requirements of goods to be transported.
- Quoting customers on a daily basis - Provide complete manifests or delivery notes for use by transport and warehouse staff as required.
- Comply with EU and UK regulations and requirements regarding export / import documentation.
- Ensure that geographic knowledge is updated frequently to enable efficient and effective use of transport.
- Provide assistance and cover in other areas of the operation team as required.
- Attend regular reviews of performance and annual appraisal meeting with manager.
- Learn and operate our in house ‘’Azyra’’ system.
- Maintaining accurate administrative records
- Resolving and managing queries and complaints courteously and efficiently
- Ensuring site and customer objectives are achieved.

**Hours of Work**

Monday - Friday

09:00 - 18:00

1 hour lunch break per day

Requirement to work 1 in 3 Saturdays

**Requirements**:

- Experience of working within a customer service or administrative role.
- Experience working in a logistics role is desirable but not essential.
- Pass Grade in GCSE English & Maths or Equivalent.
- Computer literate and able to learn how to use new systems effectively.
- Ability to work collaboratively as a team player.
- Confident using Microsoft packages such as Word, Excel, PowerPoint.
- Good attention to detail when handling data.
- Customer service skills.
- Ability to manage time effectively and prioritise workload.
- Italian speaking desired but not essential.

**Other information**:

- Salary - £24,000 per annum.
- 25 days annual leave plus 8 bank holidays
- Discount Platform
- Full training and support
- Cycle to work scheme
- Employee assistance program
- Extensive learning opportunities
- Employee Engagement Forum
- Reward and Recognition programme
- Bi-Monthly Pay Day Treats



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