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Sales & Admin Assistant

3 months ago

StokeonTrent, United Kingdom Valentine Clays Ltd Full time

**Job Purpose**:
To support the current growth plans of Valentine Clays by helping to deliver:

- An increase in sales through providing a great customer experience for all customers
- Admin support where relevant including export sales, general sales and accounts
- To be the first point of call for all customers in person and over the phone

**Accountabilities**:

- Supporting the Valentine Clays team members and relevant departments
- All customers in terms of sales - online, onsite & over the phone

**Key Responsibilities**:
**Sales Focus**
- Manage incoming customer sales (online/by phone/walk-ins) and payments
- Ensure all customer enquiries are replied to - working with relevant departments where necessary
- Processing sales orders
- Product knowledge ability (developed over time) is essential to assist with customer enquiries
- Developing good customer relationships

**Admin Focus**
- Admin support for office staff e.g. invoice processing and organisation
- Undertake a variety of daily office duties and general administration tasks
- Assist the Senior Sales Coordinator with their role

**General Focus**
- Oversee and communicate with all site visitors and customers
- Organising all incoming and outgoing post
- Maintain meeting areas and front of house
- Liaise with all departments including management (finance, warehouse, marketing & production teams)

**Reporting Structure**
- **Reports to**: Senior Sales Coordinator
- **Reports From**: No direct reports

**Key Interfaces**:

- Managers & Supervisors
- Company Directors
- Close working relationships with all the team members

**Background and experience**:
**Availability**: As soon as possible

**Full time**: 35.5 hours (Mon to Thurs 9am - 5pm & 9am - 3pm Fri) with a 30-minute lunch break each day

**Holidays**: 33 days including statutory

**Location**: Valentine Way, Stoke-on-Trent, ST4 2FJ

**Job Types**: Full-time, Permanent

**Salary**: £19,631.04-£21,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- administration: 1 year (required)

Work Location: In person

Application deadline: 19/04/2024
Reference ID: SALESADMIN01