Customer Relations Executive

8 months ago


Bristol, United Kingdom DAS UK Group Full time

**About The Role**:
***

We have an excellent new opportunity to join the Customer Relations team as a Customer Relations Executive to help support the delivery of a responsive complaint handling service to customers and business partners.

This position will give you the opportunity to gain an understanding of all complaints handling activity conducted across the business, noting and reporting findings and corrective actions through the appropriate channels. You can expect to manage a caseload of complaints from our customers, business partners and solicitors, ensuring that they are managed through a compliant complaint handling solution and framework.

It is important to us that customer interaction is respectful and delivered on an individual basis and that the successful applicant is able to inspire trust in relationships within the business, external partners and solicitors to facilitate the resolution of complaints. As such, you’ll need to be able to demonstrate good communication skills and have the confidence to contribute to the company’s engagement with the Ombudsman Service and other relevant complaint dispute resolution services.

**About You**:
***
- Dedication to providing a great customer experience by being a role model for the DAS Service Excellence framework and demonstrating this in your response to managing complaints; and
- The ability to be resilient, and balance quality of output with pace by managing time efficiently.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

- 25 days holiday with the option to buy up to a further 5 days
- Company pension scheme with the option to increase contributions
- Group Income Protection for all employees
- Group Legal Protection for all employees
- Health cash Plan
- A choice of either European Motor Assistance or Home Emergency Assistance
- Salary sacrifice benefits including Cycle scheme
- A comprehensive wellbeing programme including free eye tests
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- The option to join our Sports and Social club which organises discounted events such as theatre visits and shopping trips
- If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above._

**About The Company**:
***

DAS has been helping businesses and individuals get access to justice for over 40 years. Our businesses include a legal expenses insurance company and a law firm.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by ARAG Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour - from building trust, being accountable, creating good customer outcomes is at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.



  • Bristol, United Kingdom Olleco Full time

    Homebased with travel £26,000 per annum Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with service) This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the...


  • Bristol, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: - CUSTOMER RELATIONS ASSISTANT - Salary - £25k-£30k with £33k-£35k OTE - Uncapped - Location - Pill, Bristol - Hours of work - 9am-5pm - Days of work - Monday-Friday - Reporting to - Sales & Development Director - Purpose of the role: - Provide the first point of contact for customer, building strong business relationships...


  • Bristol, United Kingdom The Doyle Collection UK Full time

    **Guest Relations Executive at The Bristol Hotel** **If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.** As a Guest Relations Executive you will provide a warm, genuine and consistent welcome and service to all visitors and guests throughout their...


  • Bristol, Bristol, United Kingdom Mitchell Maguire Full time

    Job Title: Building Trade Relations ExecutiveWe are seeking an experienced and results-driven Building Trade Relations Executive to join our sales team at Mitchell Maguire. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our building trade partners, identifying new business opportunities, and...


  • Bristol, United Kingdom The Doyle Collection Full time

    **Guest Relations Executive at The Bristol Hotel** **If you want to be part of a friendly team that takes pride in their work and thrives on making our guests happy, this opportunity to join our Front of House team is perfect.** **The perks of working as a Guest Relations Executive with The Bristol** - 28 days of holiday including public holidays. -...


  • Bristol, United Kingdom water2business Full time

    **Looking to work for us? Great choice as we love it here too!**: We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their billing queries and taking ownership of the customer...


  • Bristol, United Kingdom YTL Developments Full time

    We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their warranty queries and taking ownership of the customer journey. This role is part of YTL Developments, where you willl...


  • Bristol, United Kingdom Integral UK Full time

    **Customer Relations Advisor - 12 Month FTC** **The Role** The role of the Customer Relations Advisor involves investigating and resolving complaints. Producing a report for the account manager or the client and identifying trends. Reporting to the complaints manager within the Helpdesk team. **Responsibilities** - Investigating the timeline of a...


  • Bristol, United Kingdom Lucy Bristow Appointments Full time

    **Customer Relations Advisor - Aviation** **Bristol** **Circa £25,000 + generous pension provision, profit sharing scheme and hybrid working.** **Do you have a sound knowledge of aviation flight training? Perhaps you will be a current PPL or ATPL theory student or a qualified pilot.** This is an exciting opportunity to use your skills within a customer...


  • Bristol, United Kingdom Pelican Business Services Full time

    **What you'll do**: We help our customers with high bill enquiries, arrange visits to check for leaks and look at how we can improve the customer journey. You will investigate and resolve complaints and more complex queries by treating each customer as an individual, building rapport, establishing trust and finding an effective solution. We will invest in...


  • Bristol, United Kingdom Lucy Bristow Appointments Full time

    **Customer Service Executive** **Clevedon, Bristol** **Salary £23,000 - £25,000** **Hybrid working (3 days per week in the office)** This is a really exciting opportunity to join a dynamic team within a privately owned company in the aviation sector. The role involves developing and growing the already well-established business delivering their...


  • Bristol, Bristol, United Kingdom Hilton Worldwide, Inc. Full time

    We are looking for a highly motivated Customer Relations Coordinator to join our team at the Hampton by Hilton Bristol Airport. The successful candidate will have previous experience in a customer-focused industry and possess a positive attitude with good communication skills.About the RoleThe Guest Service Agent will be responsible for providing exceptional...


  • Bristol, United Kingdom Bristol City Council Full time

    **Full Time, Permanent** You will join a centralised Customer Relations Team supporting hundreds of service-based officers who deal with thousands of Complaints and Councillor/MP cases each year. You will focus on Housing and Landlord Services casework, primarily Complaints, although there may be occasions when you will be required to work on non-Housing...


  • Bristol, United Kingdom Options for Recruitment Ltd Full time

    Customer Service Executive Bristol £24k to £25k p.a. + benefits + bonus **_Do you have excellent customer service skills? Are you professional and confident on the phone? Come and work for a market disrupting law firm specialising in Estate Planning._** **The Role** As Customer Service Executive / Sales Support Coordinator you will be calling customers,...


  • Bristol, United Kingdom Marriott International, Inc Full time

    **Job Number** 22182466 **Job Category** Rooms & Guest Services Operations **Location** Bristol Marriott Royal Hotel, College Green, Bristol, Bristol, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Bristol Marriott Royal Hotel has been providing a 4 star luxury...


  • Bristol, United Kingdom Vantage Resourcing Full time

    We are looking for a Customer Support Executive to join our client, the UK's leading Technology Managed Service Provider, based in Bristol. As Customer Support Executive day-to-day you will be the main point of contact for customers, answering queries, handling any customer service needs, day-to-day account management and administration, dealing with any...


  • Bristol, United Kingdom Ignite Digital Full time

    **Customer Support Executive** **Customer Success Executive / Customer Experience Consultant / Customer Support Analyst / Applications Support Analyst** Join us in transforming the financial planning and investment sector! We're on a mission to simplify and revolutionise the industry with cutting-edge technology and exceptional customer...


  • Bristol, Bristol, United Kingdom Project Start Recruitment Full time

    Job OverviewWe are seeking a highly skilled Customer Service Executive to join our team at Project Start Recruitment. This is an exciting opportunity for a motivated and results-driven individual to take on a key role in supporting the delivery of exceptional customer service to our trade customers.The successful candidate will work closely with our Sales,...


  • Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Support Executive - Stokes Croft **Your new company** You will be joining one of the fastest growing housing utility companies in Bristol with a trendy office based in Stokes Croft, Bristol. The office is the heart of the organisation & is close to local cafe's & restaurants based in one of the most popular area'sin Bristol. **Your new role** As the...

  • Investor Relations

    1 week ago


    Bristol, United Kingdom iGlobal Forum Full time

    About Us:iGlobal Forum is a premier provider of senior-level forums that address pressing business issues of today. Our exclusive events offer a platform for leading Fortune 1000 companies and industry practitioners to connect, learn, and access advisory services. Our distinguished attendees include corporate CEOs, senior management, business entrepreneurs,...