Customer Service Executive
3 weeks ago
We are seeking a highly skilled Customer Service Executive to join our team at Project Start Recruitment. This is an exciting opportunity for a motivated and results-driven individual to take on a key role in supporting the delivery of exceptional customer service to our trade customers.
The successful candidate will work closely with our Sales, Customer Service, and delivery teams to ensure that orders are processed efficiently and deliveries made on time. This is a full-time position working Monday to Friday, 9am to 5:30pm.
Key Responsibilities:
- Answering inbound customer calls and providing timely and effective support
- Accurate input of customer orders into the order-entry system to meet customer needs promptly
- Liaising with courier services to troubleshoot any issues and ensuring smooth delivery operations
- Administering related paperwork and maintaining accurate records
Requirements:
- Previous experience in customer-facing roles or sales support in an office environment
- Strong technical skills, including proficiency in MS Office software (Excel, Word, Outlook) and CRM/database experience
- Excellent communication and problem-solving skills, with the ability to work effectively under pressure
- A professional telephone manner and a positive 'can-do' attitude
Benefits:
- Competitive salary up to £25,000 per annum
- Private Health Scheme
- 24/4 GP Service
- Wellbeing Programme inc. online fitness and relaxation classes
- Discount vouchers for high street stores, cinema, and food outlets
- Onsite Parking
- Cycle to work scheme
- Staff events
- Opportunity to develop within the company
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