Customer Service Professional

2 days ago


Bristol, Bristol, United Kingdom One Big Circle Ltd Full time
About the Role

We are looking for an experienced Customer Service Professional to join our support team at One Big Circle Ltd. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients.

Job Overview:

  • Provide technical support to customers via phone, email, and other communication channels.
  • Maintain accurate records of customer interactions and resolutions.

Key Responsibilities:

  • Deliver high-quality customer service to our clients.
  • Learn and stay up-to-date with our application and services.
  • Carry out technical troubleshooting of in-service devices via VPN using command line and GUI.
  • Operate our ticketing system for incident management, request fulfillment, and customer communications.

Requirements:

  • A collaborative approach to working.
  • Strong communication skills - written, on the phone and in person.
  • Experiencing accessing and configuring devices remotely.
  • Confident user of technology.
  • Keen interest in information technology.
  • Proactive and positive approach to customer service.
  • A keen eye for detail - ability to execute detailed tasks accurately.
  • Good administrative skills.
  • Solid organisational ability.

Benefits:

  • Auto enrolment Pension Scheme.
  • 25 Days Holiday plus bank holidays.
  • Life Assurance.
  • Private Healthcare Cover.
  • Share Options.
  • Work related training courses as required.
  • Complimentary snacks and refreshments including fresh fruit.
  • Office-centric role with flexible working and the option of one day per-week from home.
  • Access to Bike to Work Scheme.
  • Secure bike storage and shower facilities.
  • Social events.

Salary Range: £25,500 - £29,000 per annum.



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