Customer Service Representative
2 days ago
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. Our mission is to deliver exceptional customer experiences through our team of skilled professionals. We pride ourselves on our ability to recruit, train, promote and retain top quality talent.
The successful candidate will have the opportunity to develop their career with us, working in a dynamic environment that values innovation, teamwork and customer satisfaction.
What does the role involve?
This exciting new opportunity involves working as part of our Customer Service team, where you will be responsible for delivering outstanding customer experiences. You will work closely with our colleagues to achieve our Delivered Exactly promise, providing timely and efficient solutions to our customers' needs.
With a strong focus on customer service, we are looking for someone who is passionate about exceeding expectations and building long-lasting relationships. If you are a motivated individual who thrives in a fast-paced environment, this could be the ideal role for you
Key responsibilities:
- Provide exceptional customer service via phone, email and other communication channels
- Resolve customer complaints and issues in a professional and timely manner
- Work collaboratively with colleagues to achieve business objectives
- Contribute to the development of processes and procedures to improve customer satisfaction
Why choose DX Network Services?
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition to a salary, we also provide a range of benefits, including opportunities for career advancement, training and development, and a positive working environment.
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