Service Delivery Executive
1 week ago
We are seeking a highly skilled Service Delivery Executive to join our dynamic team. In this role, you will be responsible for managing service delivery across various client sites.
As a key member of our team, you will work closely with internal teams and external partners to ensure effective communication and resolution during escalations. Your primary goal will be to deliver top-tier service through thorough process management and accurate reporting.
The ideal candidate will have at least 2 years' experience in Service Delivery Management within a Managed Service environment and hold ITIL Foundation certification. Proficiency in service delivery, project management, and planning is also essential.
You will be required to build and sustain trusted relationships with customers, understand their objectives, and collaborate with internal teams to meet these goals while advocating for customer needs. You will also be responsible for conducting regular Service Reviews to gain insights, maintain customer satisfaction, and build trust through clear, consistent follow-ups.
A strong understanding of contractual obligations is crucial to ensure service alignment with available resources. You will monitor compliance with service credit agreements and refer business growth opportunities to the Account Development team.
Your technical profile should include proficiency in report production and document writing, as well as familiarity with Microsoft Word, PowerPoint, Excel, etc.
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Delivery Services Manager Position
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