![Bristol City Council](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Officer
2 weeks ago
**Full Time, Permanent**
You will join a centralised Customer Relations Team supporting hundreds of service-based officers who deal with thousands of Complaints and Councillor/MP cases each year.
You will focus on Housing and Landlord Services casework, primarily Complaints, although there may be occasions when you will be required to work on non-Housing related casework.
You will also provide advice and guidance to service-based staff who deal with casework, who occasionally require help with procedures, system queries or complex cases.
If you have a passion for Case Management work, an aptitude to do casework well; with a positive and calm attitude, this role could be for you.
**Why Bristol City Council?**
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
**How do I apply?**
- At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit._
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