Customer Relations Adviser

1 week ago


Bristol, United Kingdom water2business Full time

**Looking to work for us? Great choice as we love it here too**:
We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their billing queries and taking ownership of the customer journey.

**What you'll do**:
From interview to offer, we will keep you updated every step of the way. From day one you will receive a warm welcome to our team and join a unique and personalised onboarding programme.

Our Customer Relations Adviser role will see you work Monday to Friday.

**What you'll need**:
Our values are Expert, Trusted, Engaging and Helpful, and as someone who can deliver fantastic customer service through building rapport via our communications, you will have a positive “can do” attitude, enthusiasm to learn new skills and the ability to exceed both your own and our customers' expectations. You will** **have a strong customer focus and the ability to make every interaction memorable for our customers.

You will also have excellent communication skills, both written and verbal, a willingness to adapt and respond to change and the ability to problem solve and use your initiative. You will need to be able to demonstrate resilience and reliability, while also working to department targets.

You will enjoy being part of a team and working with others, but you will also be able to use your own initiative and assess information to confidently make and implement decisions. You will have the ability to think outside the box, put forward suggestions and constantly look for new ways you can develop yourself and the business.

**What you'll receive**:
We offer a wealth of both financial and non-financial benefits, including:

- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers

**Who we are**:
water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team** **members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.



  • Bristol, United Kingdom Water2business Full time

    Looking to work for us? Great choice as we love it here too! We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their billing queries and taking ownership of the customer...


  • Bristol, United Kingdom Water2business Full time

    Looking to work for us? Great choice as we love it here too! We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their billing queries and taking ownership of the customer...


  • Bristol, United Kingdom Pelican Business Services Full time

    **What you'll do**: We help our customers with high bill enquiries, arrange visits to check for leaks and look at how we can improve the customer journey. You will investigate and resolve complaints and more complex queries by treating each customer as an individual, building rapport, establishing trust and finding an effective solution. We will invest in...


  • Bristol, United Kingdom Pelican Business Services Full time

    **What you'll do**: We help our customers with high bill enquiries, arrange visits to check for leaks and look at how we can improve the customer journey. You will investigate and resolve complaints and more complex queries by treating each customer as an individual, building rapport, establishing trust and finding an effective solution. We will invest in...


  • Bristol, United Kingdom Diligenta Full time

    **Who Are Diligenta?** Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded...


  • Bristol, United Kingdom YTL Developments Full time

    We are looking for a Customer Relations Adviser to deliver a first-class experience in our team. In this role you will be dealing with all things customer. You join our dynamic Customer Relations team and will be helping customers with their warranty queries and taking ownership of the customer journey. This role is part of YTL Developments, where you willl...


  • Bristol, United Kingdom water2business Full time

    We are looking for customer service advisers to deliver a first-class experience in our contact centre which is at the heart of our business. **What you'll do**: From interview to offer we will keep you updated every step of the way. On day one, you'll receive a warm welcome from your new team and join our unique onboarding programme. Our contact centre...


  • Bristol, United Kingdom Adviser Selection Full time

    Mortgage & Protection Advisor - Office Based Our client is seeking hungry and tenacious professionals to join their top performing firm in Bristol. This highly successful AR of one of the country's leading networks has a close nit team and is looking to grow due to their current lead flow. Full compliance, ongoing training and CPD will be provided, to...


  • Bristol, United Kingdom AXA Health Full time

    **Are you an excellent communicator with a passion for building relationships?** **Are you looking for an opportunity that will allow you to put the Customer First in everything you do?** **If so, we have the perfect opportunity for you!** **Job Title**:Customer Service Advisor **Company**: AXA Health **Contract Type**:Permanent, Full time, 37.5 hours a...


  • Bristol, United Kingdom HAYS Full time €13

    Customer Service Adviser Your new company Educational organisation in Bristol. Your new role The organisation are looking for a number of Customer Service Advisers to start on a project on Monday 12th August for 8–12 weeks. Hours of work are Monday to Friday, 09:00-17:00. Pay for the role is £13.32 per hour holiday. Main duties of the role include: Make...


  • Bristol, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    **Senior Customer Relations Advisor** **Location**:Bristol **Salary**:Up to£26,000 - DOE **The Company**: We are working with a leading legal expenses provider in the Bristol area who have a number of exciting opportunities available in their complaints team. This company have shown consistent growth and look to advance their staff through both...


  • Bristol, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    **Senior Customer Relations Advisor** **Location**:Bristol **Salary**:Up to£26,000 - DOE **The Company**: We are working with a leading legal expenses provider in the Bristol area who have a number of exciting opportunities available in their complaints team. This company have shown consistent growth and look to advance their staff through both...


  • Bristol, United Kingdom HAYS Full time

    Customer Service Adviser Your new company Educational organisation in Bristol. Your new role The organisation are looking for a number of Customer Service Advisers to start on a project on Monday 12th August for 8–12 weeks. Hours of work are Monday to Friday, 09:00-17:00. Pay for the role is £13.32 per hour + holiday. Main duties of the role...


  • Bristol, United Kingdom HAYS Full time

    Customer Service Adviser Your new company Educational organisation in Bristol. Your new role The organisation are looking for a number of Customer Service Advisers to start on a project on Monday 12th August for 8–12 weeks. Hours of work are Monday to Friday, 09:00-17:00. Pay for the role is £13.32 per hour + holiday. Main duties of the role include:Make...


  • Bristol, United Kingdom Energy house Full time

    **Customer Service Adviser**: We are looking for a motivated individual to join our successful team. **Responsibilities of the role** Communicating either face to face or via telephone to deliver a funding allowance to help update their properties Engaging with existing customers Promoting the company's services and extras Booking appointments for our...


  • Bristol, Bristol, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    Senior Customer Relations AdvisorLocation:BristolSalary:Up to£26,000 - DOEThe Company:We are working with a leading legal expenses provider in the Bristol area who have a number of exciting opportunities available in their complaints team.This company have shown consistent growth and look to advance their staff through both qualifications and career...


  • Bristol, United Kingdom Pelican Business Services Full time

    Looking to work for us? Great choice we love it here too! We are looking for Customer Service Advisers to deliver a first-class experience in our contact centre which is at the heart of our business. It is an exhilarating and fast paced environment where you will be answering an average of 50 to 60 inbound calls a day from customers who have queries...


  • Bristol, United Kingdom Pelican Business Services Full time

    Looking to work for us? Great choice we love it here too! We are looking for Customer Service Advisers to deliver a first-class experience in our contact centre which is at the heart of our business. It is an exhilarating and fast paced environment where you will be answering an average of 50 to 60 inbound calls a day from customers who have queries...


  • Bristol, United Kingdom Adecco Full time

    **Customer Service Advisor Wanted in Bristol City Centre!** **Hourly Wage**: £10.50 **Working Hours**: 9 AM - 5 PM, Monday to Friday **Employment Type**: Temporary **Immediate Start** Adecco Bristol is excited to announce a fantastic opportunity for individuals looking to enhance their career as Customer Service Advisers. We are partnering with a...


  • Bristol, United Kingdom Bristol Airport Full time

    Bristol Airport is the South West's gateway to the world, with flights to over 125 destinations. We have ambitious plans, from supporting our strong business recovery to continuing our success with our long-term sustainability strategy. The ultimate vision - to be everyone’s favourite airport, delivering a future we can be proud of. It’s an incredibly...