Customer Account Adviser

6 months ago


Bristol, United Kingdom GENeco Full time

Are you ready to be part of a dynamic team dedicated to sustainable solutions in recycling and water treatment? We're looking for someone like you to help us lead the charge on a 12-month fixed term contract.

***What you'll do**:

- Customer Account - Setting up new accounts and maintaining existing ones with precision. Assisting in various opportunities that require support and coordination.
- Administration - Handling administrative tasks such as filing waste transfer notes, data entry using Microsoft Excel, and organising documents. Generating comprehensive customer reports to track accounts.
- Communication - First point of contact between the organisation and customers, building strong relationships and ensuring a seamless journey.
- Billing & Invoicing - Ensure accurate billing and invoicing processes. Proactively chasing purchase orders to ensure timely processing.

Further opportunities to get involved with:

- Project Support - Contribute to internal projects that drive our mission.
- Marketing/Content Creation - Contribute creative ideas and assist in the development of marketing materials to promote the team's services.
- Site Visits/Tours - Coordinate and participate in site visits or tours to showcase GENeco's capabilities and facilities.

Our Customer Account Adviser role is Monday to Friday and our full-time positions are typically 40 hours per week. We are proud to be a life friendly employer and are able to consider flexible, part-time and hybrid working options.

***What you'll need**:
***A can-do attitude - we love action-takers who make things happen.
- Team player - collaboration is at our core.
- Attention to detail - precision matters to us.
- Microsoft Excel Skills - Competent with Excel and can demonstrate previous use cases.
- Customer service experience - some prior experience is essential.
- Digital skills - familiarity with CRM (Salesforce) and CMS software is a plus.

**What you'll receive**:
We offer a wealth of both financial and non-financial benefits, including:

- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to eight times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers

**Who we are**:
GENeco is a multi-award-winning recycling and renewable energy company. We were created by Wessex Water in 2008 to help our parent company become more sustainable, and our truly ground-breaking and driven approach led to us achieving carbon neutrality and zero waste to landfill status in the first three years of operation.

We manage over 700,000 tonnes of varied waste per annum, transforming this into commercial products, renewably sourced gas and electricity powering thousands of local homes. We are consistently setting new standards within the industry and utilising ground-breaking technology to provide the best value sustainable solutions to a diverse customer base.

From developing a VW Beetle powered by human waste to establishing a co-located food waste and sewage sludge recycling facility, GENeco was there first. Now we're setting out to shape the future of our business. Driven by strong values and a clear direction, we're focused on helping people achieve their ambitions in the right way.

This is a great opportunity work for a multi-award-winning company and join the fight against climate change. We are committed to offering our customers innovative, cost effective and sustainable solutions.



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