Customer Support Executive
5 days ago
Customer Support Executive - Stokes Croft
**Your new company**
You will be joining one of the fastest growing housing utility companies in Bristol with a trendy office based in Stokes Croft, Bristol. The office is the heart of the organisation & is close to local cafe's & restaurants based in one of the most popular area'sin Bristol.
**Your new role**
As the Customer Support Executive you will be responsible for the following
- Responsible for all inbound customer enquiries
- Taking up to 45 customer calls per day
- Deliver Customer Support in a compassionate & emphatic manner
- Advise potential & existing customers on the latest offers and updates
- Work at a high level of accuracy
- Ensure internal customer database is up to date
- Resolving queries the first time they are raised ensuring that the future expectations are clearly defined
- Provide excellent Customer Support with personality that reflects the business's key values
**What you'll need to succeed**The customer is always at the centre of the business's plans.
The successful Customer Support Executive with demonstrate the following skills & values
- Communicate clearly & confidently in a verbal & written manner
- Passionate about Customer Service & a growing business
- Can do approach, go the extra mile
- Excellent organisational skills
- Motivated and ambitious
- Ability to bounce-back from challenging conversations / situations
- Happy to work towards loose call targets
- Willingness to learn
- Passionate about an exciting company
- Resilient
- Previous experience in a Customer Service setting is preferred but not essential - Energy/utility experience desirable but not essential
- Suitable role for an ambitious outgoing graduate
- Have a fun, down to earth attitude that thrives in a team environment
**What you'll get in return**
You will join one of the fastest growing companies in Bristol, Joining a team of 8 customer support executives who will provide guidance and support.
A salary depending on experience ranging from £22,000 - £24,000, Excellent company benefits, work alongside senior management, join a company that is passionate about its employees with a social, vibrant & hardworking culture.
Potential opportunity to progress quickly in this role due to growth.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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