Customer Service Executive
5 days ago
**Customer Services Executive (Internal Account Support) - Bristol**
Are you a talented customer service professional who prides themselves on delivering exceptional customer service and want to work with a likeminded team of people? If so, we have a rewarding opportunity to join our team.
Lincat, a member of the Middleby Corporation, is one of the world's leading names in commercial catering equipment with over 50 years’ experience of delivering world class innovation and product quality to its extensive customer base. Our company manufactures 50,000 products each year and exports to 80+ countries. We have great products, great people and great customers.To enable us to continue building our business and supporting our customers we are recruiting for an Internal Account Customer Services Executive working for Lincat and Middleby UK based at our site in Bristol.
**Key Areas of Responsibility**
- Build and maintain customer relationships
- Work closely with corporate sales and culinary teams
- Conduct product training and take ownership of queries
- Seek out, recommend and develop key product opportunities by surveying consumer needs and trends
- Supply management with verbal and written reports on customer needs, problems, interests, and potential for new products
- Work effectively with the Middleby UK marketing department to develop consistent lead generation, new business ideas and opportunities
- Collate end user database for use for future marketing
- Expedite and support the resolution of customer problems and complaints
**Knowledge, Skills and Experience**
- Successful customer service/ sales experience
- Proactive approach, able to make decisions and to take appropriate actions
- Organisational and time management skills and the ability to manage priorities
- Excellent communication and interpersonal skills with the ability to deal professionally and empathetically with all clients, internal and external stakeholders
- Confident presentation skills
- High level of attention to detail
- Probing and enquiring mind in order to be able to explore options and develop business opportunities and ideas
- Computer literate, specifically Microsoft Office
- Travel as required to various sites
37.5 hours per week, Monday to Friday
**Job Types**: Full-time, Permanent
**Salary**: Up to £25,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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