Customer Service Executive

7 months ago


Bristol, United Kingdom VP GROUP LTD Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Duties**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Handle and resolve customer complaints or issues with patience and empathy
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend appropriate solutions

**Experience**:

- Previous experience in a customer service role is preferred
- Excellent phone etiquette and communication skills in English
- Strong data entry skills with attention to detail
- Ability to multitask, prioritize, and manage time effectively
- Empathetic and patient with a customer-focused attitude

**Job Types**: Full-time, Permanent

**Salary**: From £23,097.26 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Bristol (preferred)

Work Location: In person



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