Overnight Customer Service

3 days ago


Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

Nights Customer Service / Reservations Executive
£23,000 + Bonus + Benefits
**OVERNIGHT ROLE /HOME BASED AFTER 8 WEEKS DAYTIME TRAINING IN BRISTOL**
**Working Shifts between 10.30pm - 8.30am** Shift pattern below:
**2 x WEEKS OF 4 DAYS ON AND 4 DAYS OFF**
**AND THEN**
**2 x WEEKS OF 4 DAYS ON AND 3 DAYS OFF**

**The Company**
A fabulous opportunity exists to join a hugely successful and growing organisation who truly value their staff.

**The Job**:
To provide an excellent reservations service to all business and leisure guests, maximising revenue and occupancy whilst ensuring the highest possible levels of customer service.

**Key responsibilities;**
Working in a super Reservations department your role will be to talk to both UK and international business and leisure guests with a view to booking their accommodation both internationally and across the UK. You will answer the telephones in accordance withcompany standards, identify customer needs and convert enquiries to bookings, dealing with queries and bookings in a polite and efficient manner and building appropriate relationships with customers and that encourage rebooking as well as proactively manageenquiries received to maximise conversion.

**The Person**:
Must be happy to work overnight shifts permanently, previous experience in Hospitality, Customer Support either retail or customer contact center's would be ideal.
Highly motivated and passionate, high standards and love providing a first-class service
Excellent IT skills, attention to detail, able to learn and retain information and have great time management and organisational skills
Growth mindset, open to new ideas, embrace feedback & coaching and challenge beliefs to deliver an exceptional customer experience

**The Salary: **£23,000 + Bonus
**The Location: HOME WORKING AFTER 8 WEEKS OFFICE BASED DAYTIME TRAINING**
**The Benefits: **Staff and Family & Friend Discount, Individual Bonus Scheme (paid quarterly), 21 days holiday rising to 25 days, Life Assurance & Income Protection, Private Medical Cover, Cycle to Work Scheme.



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