Customer Liaison Officer

7 months ago


Bristol, United Kingdom BU-UK Infrastructure Full time

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for a **Customer Liaison Officer** who would like to help us reach our mission of ‘making lasting connections with our customers to improve their lives’.

**As the Customer Liaison Officer your key responsibilities are**
- Travel across England, visiting customers homes to provide support with payment plans and to discuss our service offerings
- Support vulnerable customers through challenging circumstances, whilst ensuring we have accurate and up to date data
- Register and resolve any customer complaints through to resolution
- Promote brand awareness through local knowledge, organising community events, and engaging with customers
- Provide reporting on pre-defined targets and focus areas
- Occasionally attend court hearings where the litigation process has been used
- **This role will include 1 day working from home with 4 days travelling, visiting customers. Where a single commute is not feasible, overnight stays will be required. This role may also require you to work outside standard working hours to meet customer demand.**_

**About you**
- Comfortable with travel and overnight stays
- Previous experience of working face to face with the public
- Impeccable customer service skills with the desire to help others
- Ability to communicate effectively and engage with customers in an empathetic way
- Self-motivated, with a proactive approach to your work
- Exceptional attention to detail and record keeping skills

**What can you expect from us**
- Company car, with full travel and accommodation costs covered
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 10
- £750 net of tax to refer friends and family
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.

For more information please contact our resourcing team on 01359 308260

**Job Types**: Full-time, Permanent

**Salary**: From £38,969.00 per year

**Benefits**:

- Additional leave
- Company pension
- Life insurance
- Referral programme
- Sick pay

Work Location: On the road

Reference ID: BUU966987


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