French Customer Advisor

4 days ago


Bristol, United Kingdom Pertemps Bristol Commercial Full time

Est-ce que tu parles français ? cherchez-vous à utiliser vos compétences linguistiques dans un nouveau rôle, si c'est le cas, lisez la suite
Our client who are a long-established manufacturing company are looking for a French Speaking Customer Service Advisor to join their team in Central Bristol
Working Hours 07.45 - 16.00 Monday - Thursday 07.45 - 13.00Friday
You will work for a fantastic team and every Friday you get to finish work at 1pm to start your weekend
Salary £25,000
Main Duties
- Provide an accurate and efficient quotation service aiming to send out quotes within 48 hrs, meeting agreed deadlines and following up all quotations on a planned basis with the relevant Business Managers, updating the CRM package as appropriate.
- Input data into the CRM package, ensuring accuracy.
- Provide fast and accurate information to customers, demonstrating excellent customer service at all times.
- Deal with all customer enquiries and complaints within the designated geographic areas in a professional manner within 48hrs.
- Liaise with and support field sales staff, make travel arrangements.
- Proactively search on the database for customers' sites where AFG tests may be required, inform the relevant field sales staff, make appointments as appropriate.
- Attend exhibitions and trade shows within designated geographic area.
- Scheduling installations in designated territory and making travel arrangements.
- Co-ordinating Service Technician's appointments on the Installation Calendar, organising installation documents and client paperwork
- Generation of PCET reports and ensuring information is passed to the customer within a reasonable time.
Skills Required to be successful
- Experience in a fast-paced Customer Service oriented position.
- Computer literate with experience in the use of databases (training in internal systems will be provided).
- Experience of working with little supervision and the ability to prioritise own work.
- Technical background useful but not essential.
- Fluent in French, essential.
- Fluency in another European language, in particular Spanish, desirable.
- Good telephone skills, listening skills important.
- General all round admin skills, with excellent written communication skills.
- Flexible working attitude
- Willingness to occasionally travel to exhibitions and trade shows in designated areas. Will involve overnight stays away from home.
- Attention to detail and accuracy.



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