Administrator, Centre of Excellence

5 months ago


Hackney, United Kingdom Accelerate CIC Full time

Provide effective administrative support as required, to ensure the smooth running of the clinic and a positive experience for the patient. Support to and alignment with the referral and triage process, to facilitate quality driven turnaround time from receipt to triage to appointment. Use of strong communication skills to make the most positive use of interactions on the telephone in terms of information gathering, putting patients at ease with regard to their forthcoming experience in the clinic, answering queries, encouraging patient engagement and liaising with transport suppliers. Effective message taking and distribution through AIMS, to enable positive responses by clinical staff to patient enquiries.

Responsible for the sorting, distributing and posting of correspondence or items, including preparation of correspondence or goods to be mailed. Arranging couriers and express delivery as required. Completion of Parcel Tracking log. Correct and reforward misdirected mail.

Hold responsibility for ensuring that all information on transport requirements and appropriate patient information is kept accurate and up to date in AIMS. This includes the screening of all patients prior to first assessment to ensure appropriate transport requirements are identified and approved and transport booked as required. Ensure all requests for advocacy are booked in a timely and accurate manner, that the information reflects the needs of the patient, and that this information is accurately recorded in AIMS. Demonstrate a visible pride in your working environment, ensuring that the reception area and patient waiting room remain clean and tidy and that information leaflet supplies are replenished to meet patient needs.

The water and coffee machines are always cleaned and regularly restocked. Demonstrate an ability to work unsupervised, using initiative to recognise when there is a time-sensitive need to undertake and complete a piece of work or task. Maintain an awareness of the requirements of data protection and the privacy of patient identifiable data and ensure this is reflected in all working practices. Maintain a positive attitude to your work, remaining flexible in your work requirement and presenting a friendly and welcoming approach for patients and visitors to the Centre of Excellence & Innovation.


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