Customer Service Advisor

1 month ago


Kettering, United Kingdom Match Recruitment Full time

**Customer Service Advisor**

**Starting wage is £ 21,840 per annum.**

**Opportunity to progress to £24,675 in time and service.**

**Monday - Friday, 8:30am - 5pm. Occasional Saturdays on rota basis, 9am - 4pm (with enhanced pay).**

**Office based in Kettering**

**Permanent**

Match Recruitment are recruiting on behalf of their client based in Kettering. Our client is looking for a Customer Service Advisor to join their office based team. On a daily basis you will be liaising with their customers, taking and placing orders and supporting with product enquiries. This role will be 80% customer service and telephone based and 20% administration. Being comfortable and confident on the phone is a must.

**Responsibilities of this role**:

- To have the ability to deal with a range of customer types from B2C and B2B
- Process main orders, sample orders, returns, replacements and refunds.
- Proactively contact customers who have order samples to help with their projects.
- Provide outstanding customer service during every customer interaction whilst representing the company in a professional manner.
- Liaise with internal and external couriers to ensure smooth delivery for their customers and inform them of any potential delays.
- Build and develop key relationships with all relevant departments within the business including external Area Sales Managers, Accounts and Transport
- Create and manage all sales leads, quotes and follow up ensuring the customer have all they need to complete the project.
- Ensure that appropriate Health and Safety standards are always maintained.
- Complete all other tasks as assigned and in line with Business requirements.

**Skills required to be successful in this role**:

- Strong problem solving and content skills.
- Strong organisational skills
- Excellent verbal and written communication skills
- Ability to multitask and meet deadlines.
- Ability to work under own initiative and as part of a team

**Job Types**: Full-time, Permanent

**Salary**: From £21,840.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kettering: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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