Customer Service Advisor/ Care Coordinator

4 weeks ago


Kettering, United Kingdom Nobilis Care Full time

About The Role

Nobilis care is a family run domiciliary care agency which offers excellent care and support to our clients within their own home. We have an exciting opportunity to recruit someone who is passionate and driven to have exceptional quality interactions with our staff and clients. The role is a Customer and Care Advisor with some care coordination responsibilities who will join our team based in our central office in Kettering.

Initially the role will be Monday to Friday working shifts between 8am and 4pm however we will require flexibility to support our growing team if we need to open over weekends . This will be on a rota basis.

What we can off you

Competitive salary up to £25,000
Access to company benefits such as pension schemes and holiday pay
Training and development opportunities
Hands on supportive management
A people-centric workplace

General Duties:
Inbound and outbound calls supporting both carers and clients.
Document these calls as journal items in our in house system.
Resolving calls at first point of contact where possible and seeing through any cases end to end thoroughly and efficiently with great care and clarity.
Inform Care-Coordinator with any priority issues these calls identify ‘out of week’.
Communicate clearly to management, carers and clients to ensure best possible outcomes and development of service.
Action “in week” issues. This will include arranging cover for carer sickness, booking additional care for clients, allocating “unfilled” calls etc.
Escalate more complex client or carer issues to appropriate Team Leader/Branch Manager.
Be familiar by name with all our clients and support workers, offering personal but professional support.

**Requirements**:
Excellent Customer skills
Self motivated and a team player
Organised, proactive, energetic and can think outside of the box
Able to forge relationships both with internal and external customers
Customer focused with excellent communication skills
Reliable and flexible around work
Naturally empathetic
Experience in care
Full uk driving licence and access to a vehicle.

INDNORTHHANTS



  • Kettering, Northamptonshire, United Kingdom Nobilis Care Full time

    About The Role:Nobilis care is a family run domiciliary care agency which offers excellent care and support to our clients within their own home. We have an exciting opportunity to recruit someone who is passionate and driven to have exceptional quality interactions with our staff and clients. The role is a Customer and Care Advisor with some care...


  • Kettering, United Kingdom Agenda Partnership Full time

    Customer Services Kettering £28,500 per annum Agenda Partnership are recruiting for a talented Customer Service Advisor to actively work within the CS team, supporting customers within their portfolio. This person will be responsible for developing customers who will be renewing their subscriptions and for those who are new to the renewal process, ensuring...


  • Kettering, United Kingdom Agenda Partnership Full time

    Customer Services Kettering £28,500 per annum Agenda Partnership are recruiting for a talented Customer Service Advisor to actively work within the CS team, supporting customers within their portfolio. This person will be responsible for developing customers who will be renewing their subscriptions and for those who are new to the renewal process, ensuring...


  • Kettering, United Kingdom Service Care Solutions Full time

    Parental Conflict Coordinator Service care Solution are currently recruiting for a Parental Conflict Coordinator in Kettering As a Parental Conflict Coordinator, you will act as the primary contact for the programme, raising awareness and understanding throughout North Northants by linking in with partners, supporting the delivery of training and...


  • Kettering, United Kingdom Service Care Solutions Full time

    Parental Conflict CoordinatorService care Solution are currently recruiting for a Parental Conflict Coordinator in KetteringAs a Parental Conflict Coordinator, you will act as the primary contact for the programme, raising awareness and understanding throughout North Northants by linking in with partners, supporting the delivery of training and evaluating...


  • Kettering, United Kingdom North Northamptonshire Council Full time

    About the role Hours: 37 hours per week, between 9am-5pm Mon to Fri - One early finish per week 27 days annual leave plus Bank Holidays Location: Haylock House, Kettering. Free parking Interviews to take place on the 31st March 2023 Deliver excellent customer service to every resident Take responsibility for providing resolutions Our values - Customer...

  • Service Advisor

    2 weeks ago


    Kettering, United Kingdom Pendragon Full time

    **Service Advisor (Part-time 22.5 hours per week)** **Evans Halshaw Citroen Kettering** **Salary of £12,232 with £2,400 bonus. pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services (pro-rata'd for part-time)** Can you bring a passion...

  • Service Advisor

    4 weeks ago


    Kettering, United Kingdom Evans Halshaw Citroen Full time

    **Service Advisor** **Evans Halshaw Citroen Kettering** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    2 months ago


    Kettering, United Kingdom Pendragon Full time

    **Evans Halshaw Citroen Kettering** **Salary of £12,232 with £2,400 bonus. pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services (pro-rata'd for part-time)** Can you bring a passion for incredible customer service to a new career as...


  • Kettering, United Kingdom Match Recruitment Full time

    **Customer Service Advisor** **Starting wage is £21,840 per annum (£22,575 after 3 month probation) - salary to increase from April 2024** **Further development to £24,675 in time and service (expected within 12 months)** **Monday - Friday, 8:30am - 5pm (40 hour paid week). 1 in 4 Saturdays on rota basis, 9am - 4pm (with enhanced pay).** **Office...


  • Kettering, United Kingdom Adecco Full time

    Customer Service Advisor Monday to Friday 8am - 4pm Salary of £21,725 Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer...


  • Kettering, United Kingdom Match Recruitment Full time

    **Customer Service Advisor** **Starting wage is £ 21,840 per annum.** **Opportunity to progress to £24,675 in time and service.** **Monday - Friday, 8:30am - 5pm. Occasional Saturdays on rota basis, 9am - 4pm (with enhanced pay).** **Office based in Kettering** **Permanent** Match Recruitment are recruiting on behalf of their client based in...

  • Service Advisor

    1 week ago


    Kettering, United Kingdom Evans Halshaw Citroen Full time

    **Evans Halshaw Citroen Kettering** **Salary of £12,232 with £2,400 bonus. pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services (pro-rata'd for part-time)** Can you bring a passion for incredible customer service to a new career as...


  • Kettering, United Kingdom IN n OUT Autocentres Full time

    Job DescriptionAs a Customer Service Advisor for In N Out, you will be the first point of contact for our customers. Your primary responsibilities will include greeting customers, answering enquiries, managing appointments and handling transactions. You will also be responsible for incoming calls and emails. You will play a crucial role in creating a...


  • Kettering, Northamptonshire, United Kingdom North Northamptonshire Council Full time

    About the role Hours: 37 hours per week, between 9am-5pm Mon to Fri - One early finish per week27 days annual leave plus Bank HolidaysLocation: Haylock House, Kettering. Free parkingInterviews to take place on the 31st March 2023Deliver excellent customer service to every residentTake responsibility for providing resolutionsOur values Customer Focused...


  • Kettering, United Kingdom Impact Recruitment Full time

    **Customer Service Coordinator** **Kettering** **Permanent** **Office-based, full-time (8.30am to 5pm)** **£22,000** **Key duties and responsibilities of the Customer Service Coordinator**: - Manage all customer queries from the point of order through to project completion. - Liaising with customers, keeping track of installation dates, and providing...


  • Kettering, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Evans Halshaw Citroen Kettering** **Salary of £25,659 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...


  • Kettering, United Kingdom Evans Halshaw Citroen Full time

    **Senior Service Advisor** **Evans Halshaw Citroen Kettering** **Competitive salary with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...


  • Kettering, United Kingdom MATCH RECRUITMENT LTD Full time

    **Customer Service Advisor** **Salary: £21,725 per annum** **Monday - Friday, 8am - 4pm (37.5 hours per week). No weekends.** **Kettering. Office based.** **Initially maternity cover for 12 months. Strong possibility of being made permanent.** Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global brand,...


  • Kettering, United Kingdom Aggregate Industries Full time

    **About Aggregate Industries UK** We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We are recognised as one of the safest, most customer-focused companies in this space and we are looking for you to be part of our movement to grow, innovate and develop together to...