Customer Service Advisor

3 weeks ago


Kettering, United Kingdom Match Recruitment Full time

**Customer Service Advisor**

**Starting wage is £21,840 per annum (£22,575 after 3 month probation) - salary to increase from April 2024**

**Further development to £24,675 in time and service (expected within 12 months)**

**Monday - Friday, 8:30am - 5pm (40 hour paid week). 1 in 4 Saturdays on rota basis, 9am - 4pm (with enhanced pay).**

**Office based in Kettering**

**Permanent**

Match Recruitment are recruiting on behalf of their client based in Kettering. Our client is looking for a Customer Service Advisor to join their office based team.

Working within a small Customer Service team, you’ll be specifically looking after our client’s commercial - wholesale customers. The purpose of this role is to provide excellent customer service: provide and suggest product advice, answer enquiries and update their customers in relation to their orders and purchases - this also involves making tough calls such as advising a customer their delivery will be late (due to delays with the courier company they use) and sometimes about damaged items from orders.

Previous and recent office experience is essential to be considered for this role.

**What your day to day will look like**:

- To have the ability to deal with a range of customer types from B2C and B2B
- Process main orders, sample orders, returns, replacements and refunds.
- Proactively contact customers who have order samples to help with their projects.
- Provide outstanding customer service during every customer interaction whilst representing the company in a professional manner.
- Liaise with couriers to ensure smooth delivery for their customers and inform them of any potential delays.
- Build and develop key relationships with all relevant departments within the business including external Area Sales Managers, Accounts and Transport
- Create and manage all sales leads, quotes and follow up ensuring the customer have all they need to complete the project.

**Job Types**: Full-time, Permanent

**Salary**: From £21,840.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Kettering (required)

Work Location: In person



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