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Customer Services Advisor

1 month ago

Kettering, United Kingdom Interaction Recruitment Full time

**Reference**
418236

**Salary**
£25,000 - £25,000/annum

**Job Location**:

- United Kingdom - England - East Midlands - Northamptonshire - Kettering

**Job Type**
Permanent

**Posted**
01 March 2023

Our client is actively seeking an experienced Customer Services Advisor to join their busy team in Kettering.

**The Role**

As the Customer Services Advisor you will report directly to Office Sales Manager and your main rresponsibility will be to play an integral part of developing and enhancing the performance of the customer services team through efficient call and query handling, document processing, communication of information to customers and external sales personnel.

**Key Responsibilities**
- Answering incoming calls from customers and sales personnel
- Checking incoming sales orders for accuracy
- Co-ordinating customer returns and raising credit notes
- Some aspects of sales through promotional activity
- Up selling and outbound promotional activity
- Ensure follow up by passing sales leads to account managers where required and keep tabs on the outcome
- Handle in-bound, unsolicited prospect calls and convert them into sales.
- Make outbound follow up calls to existing account base via telephone, E-mail etc
- Attend periodic sales/product training when required
- Emphasize product/service, features and benefits of product range and company.
- Computer / IT (SAP would be a distinct advance although not essential)
- Office, Excel (to reasonable level) and Outlook
- Excellent telephone manner
- Accuracy and attention to detail
- Able to build and develop lasting relationships with customers
- Able to perform basic calculations and mathematical figures
- Excellent communication skills (Verbal / Written)
- Capable of organising and prioritising workloads
- Ability to work as part of a team
- Working in a busy office environment
- Confident
- Passionate
- Strong
- Results-driven
- Self-motivated
- Friendly
- Polite
- Patient
- Confidential
- Flexible
- Strong Work ethic
- Reliable
- Disciplined
- Methodical
- On offer is a progressive, friendly company and working environment
- Salary £25k per annum
- Pension Scheme
- 21 + bank holidays with the opportunity to earn extra holidays with each years service
- Working hours 8.00 - 5.30pm (1 hour for lunch)
- ½ day on a Friday once a Month

**Contact information**:
Angela Bailey

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